As the Manager of Customer Success you will lead and develop a newlyformed Customer Success team ensuring customers achieve their desired outcomes with an awardwinning Online Booking and Property Management Systems.
Your role is essential in driving customer satisfaction retention and growth across key accounts in both the AU and US markets.
You will foster strong relationships with clients manage highperforming teams and contribute to the company s overall success.
Key Responsibilities :
- Lead coach and develop the Customer Success Account Manager team across US and Australia.
- Optimize existing processes and customer success initiatives.
- Develop and implement customer success strategies aligned with company goals.
- Manage customer retention and proactively improve retention metrics.
- Identify upselling and crossselling opportunities for products and services.
- Drive product workshops and webinars to increase product uptake.
- Flexibility in working hours to provide service across AU and US clients.
Requirements
- 35 years of experience managing customerfacing teams in SaaS organizations.
- 5 years of experience partnering with large corporate accounts with a proven track record of success.
- Demonstrated experience in managing CSuite customers.
- Proven record of optimizing processes and enhancing customer success initiatives.
- Excellent interpersonal ss for developing and maintaining client relationships.
- Strong organizational and planning ss with the ability to manage competing priorities and meet deadlines.
- Pion for delivering a positive customer experience.
Benefits
- Unlimited PTO (Paid Time Off).
- Comprehensive healthcare options including Health Dental Vision and Life Insurance.
- 401K with company matching.
- Companysponsored Life Short and Longterm Disability Plan.
- Paid Parental Leave (612 weeks).
- Pawternity Leave (2 days extra when welcoming a new pet).
- Volunteer Time Off (1 extra day to give back).
- Access to professional development programs such as LinkedIn Learning Lunch & Learns and a Mentor Program.
- Various lifestyle and wellbeing benefits including Bucketlist rewards Bright Breaks Carrot Fertility and more.
3-5 years of experience managing customer-facing teams in SaaS organizations. 5 years of experience partnering with large corporate accounts with a proven track record of success.
Demonstrated experience in managing C-Suite customers. Proven record of optimizing processes and enhancing customer success initiatives.
Excellent interpersonal ss for developing and maintaining client relationships. Strong organizational and planning ss, with the ability to manage competing priorities and meet deadlines.
Pion for delivering a positive customer experience.
Education
Bachelor s degree in Business Administration, Marketing, or a related field. (
Manager Customer Success
As the Manager of Customer Success you will lead and develop a newlyformed Customer Success team ensuring customers achieve their desired outcomes with an awardwinning Online Booking and Property Management Systems. Lead coach and develop the Customer Success Account Manager team across US and Austr...
Customer Success Manager (CSM) - Bay Area
The Customer Success Manager (CSM) manages Sprinklr’s largest customers and is the primary link between Sprinklr and our customer teams. Customer Success Manager - Bay Area. Empower Sprinklr’s largest enterprise customers to optimize their customers’ digital experiences and achieve their business ob...
Customer Success Manager, SLG
The Customer Success Manager supporting our state and local business is passionate about the customer’s mission and ensuring their success. Establishing a regular cadence of contact and reviews with your customers that allows you to understand your stakeholders and their individual and organizationa...
Customer Success Manager
Curenta is seeking a driven and strategic Customer Success Manager to ensure our clients maximize the value of our AI and B2B solutions. Customer Success Manager Responsibilities:. Strong understanding of customer success metrics (churn rate, customer lifetime value, etc. The ideal candidate is skil...
Sr. Customer Success Manager
Customer Success Manager, you will be a primary point of contact for our valued customers, ensuring their satisfaction and success with our AI solutions. Via site visits and customer calls: Communicate the key benefits Presto’s solution offers to the customer Collect feedback on product...
Customer Success Manager
As a Customer Success Manager, you will be responsible for day-to-day tasks such as ensuring customer satisfaction, analyzing customer needs, driving customer retention, and building relationships with clients. This is a full-time hybrid role for a Customer Success Manager at Fyxt. Strong customer s...
Manager, Customer Success
The Manager of Customer Success is a key competitive differentiator for IDC’s solutions and requires a dynamic, self-starter who is highly customer centric. In this position, you will be a player coach supporting a customer base of mid-market vendors, along with managing a team of Customer Success M...
Customer Success Manager (CSM) - West
The Customer Success Manager (CSM) manages Sprinklr’s largest customers and is the primary link between Sprinklr and our customer teams. Customer Success Manager - LA, Bay Area, Portland & Seattle. Empower Sprinklr’s largest enterprise customers to optimize their customers’ digital experiences and a...
Customer Success Manager
TalentPop is experiencing exponential growth (over 600% in the last year) and is looking for best-in-class Customer Success Managers to join our team and support our clients. Provide support and guidance to Customer Service Team, and work with Team Leaders to ensure that our Customer Service Agents ...
Manager, Customer Success
As the Manager of Customer Success, you will lead and develop a newly-formed Customer Success team, ensuring customers achieve their desired outcomes with an award-winning Online Booking and Property Management Systems. Lead, coach, and develop the Customer Success Account Manager team across US and...