Senior Manager, DTC Sales & Customer Care
Job Title : Senior Manager, Direct To Consumer Sales & Customer Support
Division : Consumer Products Division, Hydroviv
Location : Remote (USA based, US work rights required)
Description : The Senior DTC Sales (Inside Sales) & Customer Support Manager will lead and manage the sales and customer support teams to achieve sales targets, ensure exceptional customer service, and drive overall growth for Hydroviv.
This role requires a strategic thinker with a proven track record in DTC sales, customer support, and team leadership.
Responsibilities :
- Day to day leadership and development of inside sales & customer service teams working remotely, interacting with customers through online chat, email, website and social media
- Develop and execute sales strategies to achieve and exceed revenue targets.
- Lead and manage the sales and customer support teams, fostering a high-performance culture.
- Analyze sales data and customer feedback to identify trends and opportunities for improvement.
- Build and manage a sales program to train and align team.
- Collaborate with marketing to design and implement promotional campaigns and initiatives.
- Ensure exceptional customer service standards are met and maintained.
- Oversee the development and implementation of customer support processes and systems.
- Monitor key performance indicators (KPIs) and report on sales and customer support metrics.
- Drive continuous improvement initiatives to enhance customer satisfaction and loyalty.
- Train, mentor, and develop team members to achieve their full potential.
- Stay current with technology and industry trends and best practices to ensure Hydroviv remains competitive.
Qualifications :
- Bachelor’s degree in business, marketing, or related field.
- Minimum of 7 years of experience in DTC sales and customer support, with at least 3 years in a leadership role.
- Proven track record of achieving sales targets and driving growth in a DTC environment.
- Strong leadership skills.
- Excellent communication and interpersonal skills.
- Proficient in CRM and customer support software.
- Analytical mindset with the ability to interpret sales data and metrics.
- Strong problem-solving skills and attention to detail.
- Passion for customer service and a customer-centric approach.
About us - The world’s leading water experts, we deliver high-quality water solutions to residential, commercial, and industrial customers.
Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole- house filtration systems.
We improve water across all aspects of consumers’ lives.
GLOBAL CONSUMER PRODUCTS DIVISION (CPD)
Mission Statement : Become the global leader in water transforming systems, by creating world-class, consumer-centric brands that drive penetration of iconic products and deliver recurring revenue through proprietary consumables and omni-channel experiences that empower consumers in choice for their water needs that meet their lifestyle.
To learn more visit - https : / / www.hydroviv.com
We offer competitive compensation & benefits including : Medical, Dental, Vision, Life, 401(k) & 401k Match, Parental Leave, Unlimited PTO, Additional voluntary benefits
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