Front Office Manager
Job Description
Job Description
The front office coordinator performs healthcare administrative functions such as scheduling appointments, managing medical records, gathering required information and documentation, and assisting patients with billing / / financing.
Company Overview
QC Kinetix is a non-surgical regenerative medicine practice with clinics in across the US. Our goal is to help patients with arthritis, sports-related injuries and chronic joint pain, without the use of surgery, steroids, or pain meds!
Responsibilities
- Demonstrates positive attitude and exceptional customer service.
- Finalizes patient financing for patients starting treatment.
- Confirms and schedules patient appointments, as well as cancellations and rescheduling requests.
- Checks in / checks out all patients using Salesforce CRM.
- Carries out all transactions using the POS software.
- Inputs all appropriate data upon intake of a new patient into Salesforce.
- Helps patients apply for CareCredit, Proceed, and other financing options.
- Ensures all patients sign appropriate consents for the procedures they are receiving.
- Keeps track of kit and cell inventory on the inventory list. At the end of the shift, sends inventory that needs to be ordered to the appropriate place.
- Sends end-of-day numbers to office manager and sales team.
- Performs all opening / closing procedures according to the assigned duties.
- Is accountable for facility maintenance and cleanliness. Assists with inventory and supply counts.
- Develops and maintains a thorough working knowledge of all services, pricing, and products as well as all standard operating procedures, protocols, and policies.
- Assists with inputting data into marketing platforms.
- Demonstrates hospitality and professionalism to all patients.
- Schedules patients appropriately.
- Dresses for success.
- Performs miscellaneous duties as assigned by the office manager.
- Complies strictly with all applicable local, state, and federal United States laws.
- Continually performs and successfully completes QC Kinetix training.
Qualifications (preferred)
- Prior experience in reception-based roles.
- Experience with medical records
- Customer care / patient experience
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