Case Manager

Job Description

Job Description

Position Summary

The Case Manager works directly with the Certified Addictions Counselor II, Clinical Manager, and the Quality Analyst / Care Coordinator utilizing a multi-disciplinary approach in providing case management services to consumers with substance use or other addiction-related illnesses.

The case manager is responsible for assessing needs, developing, implementing, reviewing treatment plans, and coordinating services for individuals and families served.

Essential Duties and Responsibilities

Accepts newly assigned cases in which the diagnostic intake has been completed by a licensed provider.

Completes case management assessment on all patients entering caseload.

Facilitate rapid connection to Psychiatrist, Nurse Practitioner, or Registered Nurse which will allow connection to primary care, mental health or substance abuse counseling / treatment, medication management, community support, residential substance abuse treatment, and supportive employment.

Develops appropriate treatment / service plans with patients to implement appropriate services and develop effective alliances with patients.

Provides ongoing support and / or case management functions according to the problems, needs, and strategies identified within the treatment plan to help the patient achieve the stated goals and objectives.

Provides face-to-face reviews with patients and / or relevant staff on a regular basis, the progress made in achieving treatment goals so that the treatment plan can be modified as necessary to ensure that the goals and objectives have been achieved.

Documents all contacts on a timely basis, including face-to-face interviews, meetings with treatment providers, maintains case records in accordance with regulatory standards and requirements.

Assists the patients in obtaining appointments with external providers and facilitating patient use of community services.

Refers patients to community resources as needed.

Establishes and maintains relationships with identified service providers. o Ensures that referrals are completed promptly.

Maintains ongoing tracking and appropriate documentation on referral tracking.

Communicates with the treatment team about any issues or any need for further follow-up.

Contacts the patient and / or family member regarding any pending referrals and / or diagnostic testing.

Sends appropriate notifications, reminders, and letters to patients communicating referral status.

Reviews details and expectations about the referral with patients.

Ensures the patient's electronic health record is up to date with information on specialist consults, including documentation of scheduled appointments, results from specialists, and treatment recommendations.

Meets regularly with immediate supervisor to enhance professional growth, review case management activities, and address administrative issues.

Maintains close communication with the treatment team and support staff regarding medication compliance, side effects of medication, and medication changes and alerts these staff members to any changes in the patient which may suggest the need for intervention.

Participates in regular interdisciplinary staff meetings held at position location.

Other projects and duties as assigned.

Educational Requirements

Bachelor’s degree required. Master’s degree preferred