Relationship Guide (Bank Teller)

Job Description

Job Description

Join Rosedale Bank and Be a Part of OUR STORY

At Rosedale Bank, we pride ourselves on being a community bank. We are a highly successful, growing financial institution with a rich 117-year history, over $1 billion in assets, 13 retail branch locations in MD, and approximately 150 employees. Our culture, strategic vision, and core values center around community , both internal and external. We believe what sets us apart is our strong commitment to our people - employees, customers, and communities - with a focus on employee engagement and recognition, work / life balance, growth and development opportunities, personal connections, delivering an exceptional personal touch customer experience, charitable giving, employee involvement in our communities, financial literacy, and so much more.

About the Job

Rosedale Bank is currently seeking a Relationship Guide to join our team in the Dundalk branch. This branch position is responsible for providing an outstanding customer experience while assisting customers with their basic banking needs, processing transactions and educating them about the Bank's products and services. The Relationship Guide I, embraces the Bank's relationship sales culture and seeks to build and deepen customer relationships. Professionalism, customer service delivery, and teamwork are key to this position.

In this position you will :

• Create an outstanding customer experience that is personalized, responsive and convenient.
• Effectively engage in conversations with customers and seek to understand their needs.
• Ensure that customers are serviced in a timely, accurate and thorough manner.
• Commit to learning all Bank products and services and effectively discuss them with customers while addressing specific benefits related to their banking needs.
• Seek to build and deepen customer relationships by assisting with their banking needs, effectively handling questions and providing solutions.
• Educate customers on how to access Rosedale Bank 24-7 through the various channels. Guide customers step by step through processes (i.e. online banking, ATM PIN reset).
• Process transactions which may include checking and savings deposits and withdrawals, loan transactions, safe deposit box payments and official checks.
• Process the following : CD penalties, stop payments, ACH stop payments, currency transaction reports, PIN resets, debit card and ACH disputes, and debit card orders.
• Adhere to cash handling, security and other operational policies and procedures.
• Perform other duties as assigned.

This list of essential functions is not necessarily exhaustive and may be supplemented, or otherwise revised by the employer, at its sole discretion.

What we are looking for :

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

Benefits you will enjoy :

We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.