Customer Care and Operations Support Specialist

Job Description

Job Description

Overview :

Title : Customer Care and Operations Support Specialist

Location : Dallas, TX office onsite all shifts

Part-Time : 2 shifts available; we are seeking 2 different people for these roles

• Sunday 8am - 3pm; Monday - Tuesday 3pm - 9pm and Every other Wednesday 3pm - 9pm
• Saturday 8am - 3pm; Every other Wednesday 3pm - 9pm; Thursday and Friday 3pm, - 9pm

Catapult Health (Addison area) is in the business of empowering individuals to improve their health. We do this through next generation preventive health checkups.

Everyone on our team plays a critical part in delivering upon our mission. To be specific, our Customer Care and Operations Support Specialists resolve patient inquiries through email, text and phone calls and perform high volume data entry of health information.

In addition, they support our teams onsite and in the office to facilitate patient's vritual and onsite appointment experiences.

Additional Requirements :

Must be at least 18 years of age or over.

Position hours are shared above.

How you will make an impact :

• Embrace and share our customer centric mindset through daily interactions with our team members and patients.
• Respond to patient inquiries daily via phone, email and text, as assigned.
• Track all activity in our tool, Zendesk.
• Perform significant and accurate data entry, as needed.
• Ensure accuracy and completion of patient data.
• Communicate with patients and internal team members verbally and electronically in a professional and supportive manner.
• Protect patient privacy rights and maintain confidentiality of PHI in accordance to policy and procedure and HIPPA requirements.
• As a rapidly growing organization, job responsibilities may be altered from time to time.

What you need to be successful :

• Exceptional written and verbal grammar and communication skills.
• Experience handling confidential information and tasks with the utmost care and discretion.
• Extraordinarily responsible and dependable.
• Minimum of High School Diploma or equivalent required.
• Bilingual English / Spanish a plus
• Strong sense of urgency / drive to be resourceful and excel.
• Exceptional organizational skills with an acute attention to detail.
• An agile, self-starter mentality and the capacity to work in a faced paced, transforming environment.
• Strong proficiency working with technology systems, including working knowledge of MS Word, Excel and Outlook.

Company Description

Catapult Health is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..

Catapult Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations, absent undue hardship.

Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact our HR team.

Company Description

Catapult Health is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

r n r nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.

S. r nEste empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.

UU.. r n r n r nCatapult Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations, absent undue hardship.

Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact our HR team.