Software Development Engineer II, Amazon Connect Customer Profiles

Are you interested in being part of a team of software engineers tasked with building a new AWS service that intersect cloud computing, Big Data, machine learning, and customer engagement?

Do you enjoy the challenge of building and managing innovative services? Do you want to make an impact at a global scale?

Then you should join our team!

Customer Engagement is a growth agent for companies that look to invest in communicating and engaging with their end customers, understanding their behaviors and unique interactions, and learning how to engage at the right precise moment with the right customer experience.

Behind each of these interactions are unique moments that create an opportunity to learn and understand more about who they are and what they want.

AWS Customer Engagement services (Amazon Connect, Amazon Pinpoint, Amazon SES) power over 20 billion customer interactions per day across multiple channels and use cases.

We seek to create the most customer centric experiences with highly reliable, scalable, and secure engagement services that build customer knowledge, trust, and drive growth.

Key job responsibilities

• You are creative, responsible, and able to dive deep into emerging serverless AWS technologies.
• You will think about business opportunities, operational issues, architectural diagrams, scalability, security, and the customer perspective in the course of a single conversation.
• You have a solid understanding of programming languages, distributed microservices, serverless computing, and performance engineering.
• Excited to learn from others while bringing your own novel capabilities and perspectives.
• Proficient with debugging, profiling, and analysis tools used to support software applications
• Our team members thrive in a hands-on environment where everyone actively participates in product definition, technical architecture review, iterative development, code review, and operations.

A day in the life

• Participate in bi-weekly sprint planning
• Attend daily standups with the team
• Attend weekly operational meeting, lunch n' learns, and career coaching 1 on 1's with your manager
• Communicate weekly on project statuses
• Schedule and participate in project meetings and reviews with UX, PM, and Engineering stakeholders
• Contribute feature code and conduct code reviews for your teammates
• Have Fun! Attend weekly team events to connect and build strong working relationships

AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services.

The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.

Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

USE THE STATEMENT FOR US ONLY) EEO / Accommodations

AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status;

we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team.

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Remote Work

Realizing the full potential of the cloud won’t happen when there are limitations on where we innovate. That’s why we’re leading the evolution of flexible work environments here at AWS.

In this virtual role, you’ll be able to massively impact how we build solutions for our customers no matter where you work.

Hybrid Work

We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face.

Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our insert req country location here Amazon offices.

Early Career Talent

When you join Amazon Web Services as a student or recent graduate, you’ll have the chance for your voice to be heard and amplified.

That’s because our teams are looking to learn as much from you as you’ll learn from them. Whether you’re graduating with a high school or equivalent diploma, associate degree, bachelor’s degree, MBA, or PhD, we offer a range of early career opportunities across the globe.

We are open to hiring candidates to work out of one of the following locations :

Seattle, WA, USA

BASIC QUALIFICATIONS

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language

PREFERRED QUALIFICATIONS

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
30+ days ago