Rubber Supply Company is a distributor of parts for construction equipment with a limited range of products sold to mostly wholesale market.
This location has been operating for 20 + years with other locations in San Antonio, and Fort Worth.
Customer Service Rep is responsible for a successful quotation and completion of orders, Assisting customers via email, phone, and in person from initial inquiry through delivery.
Effective communication with customers and team members (warehouse fulfilment and sales) is required. Company operates 2 fulfilment trucks to facilitate larger delivery orders.
Job Location :
3365 N. PanAm Expy. San Antono TX 78219. On site work is required; this is NOT a work from home posting.
Hours are 8 : 00 AM - 5 : 00 PM, Monday - Friday.
Sixty-day initial probation period applies.
Compensation minimum of $36,000 - $42,000, dependent on experience and industry knowledge.
Compensation includes Health / Vision / Dental insurance after 60 days.
Responsibilities :
- Use digital tools to handle inquiries for product quotation, order entry, and shipment tracking in a friendly, fast, courteous, and efficient manner.
- Schedule shipments and deliveries to customers under the agreed sales and conditions.
- Follow up on warranty claims, returns, and refunds.
- Be a strong team player, with a commitment to continuous learning who provides high quality service to our customers. We operate with a Customer-First attitude.
Qualifications :
- Excellent customer service skills.
- Attention to detail.
- Computer literacy. We use QuickBooks Enterprise, Excel, Word, and Outlook.
- Ability to multi-task during busy periods.
- Have a sense of urgency and want to get things done.
- Bilingual English / Spanish is preferred.
Employment Type
Full-time
Espaol
Rubber Supply Company es un distribuidor de repuestos para equipos agrcolas y de construccin.
El representante de atencin al cliente es responsable de completar con xito los pedidos y de ayudar a los clientes por correo electrnico / telfono / en persona con las partes que necesiten, desde la consulta inicial hasta la entrega.
Tambin se encargar de pagos, devoluciones y cancelaciones. Es muy necesaria una comunicacin efectiva con los clientes y otros miembros del equipo.
Estamos ubicados en el 3365 N. PanAm Expy. San Antono TX 78219
El horario es de 8 : 00 am. a 5 : 00 pm de lunes a viernes. ESTE NO ES UN TRABAJO A DISTANCIA.
La compensacin incluye seguro mdico, de visin y dental despus de 60 das.
Responsabilidades :
- Utilizar las herramientas digitales disponibles para manejar consultas sobre cotizaciones de productos, ingreso de pedidos y seguimiento de envos de una manera amigable, rpida, corts y eficiente.
- Programar los envos nacionales y locales a los clientes bajo las condiciones de venta acordadas.
- Manejar pagos, devoluciones, cancelaciones.
- Enviar tarjetas de agradecimiento a los clientes.
- Mantener actualizados los datos de contacto de todos los clientes.
- Saber trabajar en equipo, con un compromiso de aprendizaje continuo que brinde un servicio de alta calidad a nuestros clientes.
Requisitos mnimos :
- Excelentes habilidades de servicio al cliente.
- Atencin a los detalles.
- Dominio de computadoras y celulares.
- Capacidad para realizar mltiples tareas durante los perodos de mucha actividad.
- Tener un sentido de urgencia, de pertenencia y de solucionar problemas.
- Dominio avanzado MS Office (Excel, Word, Outlook).
Requisitos deseados :
- Manejo de Quick Books.
- Bilinge ingls / espaol.
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