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General Manager

Wings Over MA
Springfield, Massachusetts, United States
Full-time

Now Serving These Benefits :

  • Paid vacation and sick time
  • Medical, Dental, & Vision Insurance
  • Flexible Spending Account & Dependent Care Spending Account
  • Weekly pay through direct deposit
  • 401(k) with employer match after 12 months of service
  • Shift meal stipend and off-duty discounts for you and your family
  • An energetic, collaborative, and positive work environment
  • A thorough 4-week training and development program
  • Weekly 1-on-1s with a member of our operations team where you will review the performance of the store, your team, and yourself

Day in the Life : (includes, but is not limited to)

  • Let’s get our hands dirty : Work side by side with the team frying chicken, greeting guests, and modeling Wings Over standards, values, and behaviors
  • Manages with integrity, honesty, and knowledge that promotes the culture, values, and mission of Wings Over
  • Monitors and manages store staffing levels, recruiting, and hiring using scheduling, coaching, and hands-on management to achieve operational excellence
  • Analyzes reports such as COGs, inventory, and labor to identify and address trends and issues affecting in-store performance
  • Ensures food safety by leading disciplined execution in FOH and BOH, following health, safety, and sanitation guidelines
  • Serves a consistent product and service by providing proper team training and giving regular feedback
  • Resolves conflicts promptly in a thoughtful, empathetic, and fair manner
  • Participates in the community by identifying partnerships, joining community events, and engaging our neighbors
  • Other related duties as assigned

What You Bring to the Table :

  • Two (2) years of management experience
  • Three (3) years of food service experience (line-level or management); At least one (1) of those years in fast-casual / QSR
  • Serv-Safe Certified
  • Flexible schedule- available nights, holidays, and weekends
  • Passionate about food and guest service
  • Able to manage store operations independently
  • Able to communicate clearly and concisely
  • Able to appropriately handle confidential / sensitive information
  • Proactive in identifying problems and implementing solutions
  • Inspired to drive the growth of your team members and yourself
  • Calm and collected in moments of pressure
  • Flexible and open-minded : able to propose changes and implement new programs introduced by others or created in-house
  • Able to lift 50 pounds and can stand for prolonged periods of time
  • Valid driver’s license and current insurance
  • Legal US work authorization
  • Willingness to travel

Fly With Us :

For over 20 years, Wings Over has served the best crispy chicken wings and hand-breaded tenders. Join us on our journey to create gold standard experiences that leave everyone happier than before they interacted with us!

Wings Over is an Equal Opportunity Employer.

7 days ago
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