Customer Service Scheduler / Allocator

About this role

Holcim

As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter infrastructure and improving living standards around the world.

With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success.

We are driving circular construction as a world leader in recycling to build more with less. It's all thanks to our 70,000 talented people around the world are passionate about building progress for people and the planet through four business segments : Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

Concrete and Aggregate Allocators / Schedulers

Join our concrete / aggregates business based in our Milton Office and be part of a fast paced and dynamic team environment where you are key to ensuring our quality products are scheduled efficiently and delivered on time.

This role is a fixed term role for up to 12-months, with potential to go permanent.

Our call centres are open 5am until 4pm daily, and we stagger shifts between those times. This role might suit an early starter, or someone wanting to work between school hours, for example.

We are flexible with arrangements, however, looking for enthusiastic, proactive individuals to join our high performing, fun team.

Your core responsibilities will be

• Provide exceptional customer service
• Assist to schedule and allocate jobs effectively in line with customer and business requirements
• Ensure work is allocated to maximize truck utilization and minimize logistics costs
• Be the key liaison bringing stakeholder requirements together in an effective schedule where customer service, allocators, plants, logistics and customers are all across the plan, any changes and are working together to ensure deliveries and jobs are executed smoothly and in a cost effective manner
• Adjust schedules to accommodate changing customer or business needs
• Effectively problem solving when issues impacting schedule and delivery arise
• Demonstrate exceptional communication skills to manage all stakeholder requirements and expectations

The skills and experience you will need to succeed in this role include

• Previous experience in customer service / scheduling / allocating or logistics administration
• Previous experience in concrete or aggregates (desirable, not a must)
• Able to effectively problem solve in a fast paced environment
• Exceptional communication skills
• Able to effectively plan and organise actions, bringing together a range of stakeholder requirements
• Able to exercise judgment to make effective decisions
• Able to work to tight deadlines and adjust plans and schedules
• Able to think proactively
• Excellent ability to build stakeholder relationships

Holcim People

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit.

They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

We offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster.

Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age.

People are treated fairly at work respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.

Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.