Electric Vehicle Field Service Technician- Albany, NY

Job Description

Job Description

Field Service Technician

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line.

Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

A regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV Vehicles.

• This individual will be able to diagnose, repair, and provide root cause analysis; evaluate Remote Monitoring System data to identify possible performance-related concerns as well as to study vehicle utilization;
• accurately record all Service work and develop pertinent reports; collaborate with customers and third-party service providers;

provide technical support for sales and marketing efforts; perform field upgrades or retrofits; facilitate tool and parts warehousing.

With assistance from the Service Team, the Service Technician will plan and execute a complete Service strategy for the region.

Position Responsibilities

• Understand the complete vehicle at a systemic / component level to effectively and efficiently diagnose and repair
• Represent Orange EV in the utmost professional manner
• Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs
• Accurately record all service activity in the service record-keeping system
• Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
• Work with site manager and electrician regarding logistics of charging infrastructure location, cost, and timing
• Evaluate conversion vehicle candidates and prepare thorough reports on the condition
• Support Customer Technicians and Third-Party Service Providers with ancillary repairs
• Provide a secure remote location for tools, parts, and other necessary items
• Deliver Operator and Maintenance training in addition to sales and business development support
• Travel as required for initial training and to ensure service team goals and customer needs are met.

Position Qualifications

• High School Diploma; related technical degree preferred
• Travel as required for initial training and to ensure Service Team goals and customer needs are met
• 1 or more years experience in automotive or electrical industries
• Intermediate to Advance level experience with MS Office Suite including Excel, Word, and TEAMS.
• Knowledge of principles and processes for providing superior customer service
• Analytical approach to problem-solving
• Ability to routinely lift up to 50lbs at waist level and occasionally up to 75-100lbs
• Ability to squat, sit, lay under, or climb on the vehicle routinely.
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedule
• Ability to set and prioritize goals and achieve them per a schedule
• Ability to execute and follow through on instructions given by supervisor
• Ability to articulate clearly when writing including composition, spelling, and punctuation.

Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.

EEO Employer W / M / Vet / Disabled / Sexual Orientation / Gender Identity