Fuel Customer Service Representative - Bilingual Spanish

Req ID : 445964

TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.

Benefits :

• Fuel Your Growth with Love's - company funded tuition assistance program
• Paid Time Off
• Flexible Scheduling
• 401(k) 100% Match up to 5%
• Medical / Dental / Vision Insurance after 30 days
• Competitive Pay
• Career Development
• Hiring Immediately

JOB RESPONSIBILITIES :

• Provide excellent customer service for members and associates through quality inbound and outbound phone calls
• Obtain specific information about membership and input into TVC personal portal
• Precisely note member files that accurately reflects the interaction
• To clearly explain and provide instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situation
• Support translation of inbound and outbound phone calls and document accordingly for each interaction
• Complete all other duties as assigned and required

QUALIFICIATIONS :

Education Requirements

HS diploma, GED, or relevant work experience

Professional Experience

• 1+ years customer service experience
• Experience in an inbound contact center environment is desired
• Experience working in a computerized environment

Licenses, Certificates, Credentials, and Other Requirements

Must be fluent in English / Spanish

Skill Sets

• Keying speed of a minimum of 35 WPM
• Ability to work independently and with a team in a fast-paced environment
• Ability to handle inbound calls at a high rate and handling members’ request with efficiency and accuracy.
• Ability to effectively communicate orally and written

POSITION REQUIREMENTS :

Physical Requirements

Sitting for the full shift, outside of allotted breaks and lunches with a headset and the ability to assist members over the phone

Schedule -Agreed upon hours during initial offer, subject to change pending business needs.

40 hours per week (May require overtime as needed)

A) Mon-Fri 11am-8pm

B) Mon-Fri 12p-9pm

Location

The location assignment is remote.

Job Function(s) : Corporate

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe.

The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers.

Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes :

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
10 days ago