Scheduling Specialist, Addiction Services Facility: Lahey Hospital and Medical Center Burlington, MA 07/18/2024

Job Type : Regular

Time Type : Full time

Work Shift : Day (United States of America)

FLSA Status : Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Position Summary : Under general supervision of the department supervisor and / or manager, and following established procedures, performs a variety of tasks associated with the registration, scheduling, and collection of critical billing information for patients utilizing Lahey Clinic.

In order to qualify for this role, the Registration & Scheduling Specialist must do all of the following : Attend and successfully complete the defined training program, earn a passing grade on the post test and achieve certification, demonstrate proficiency in all aspects of the job, and spend at least 85% of their time working at Lahey Clinic functioning as the Registration & Scheduling Specialist.

Under the general supervision of the Director (or designee) and within established hospital, clinic, and departmental policies and procedures, is certified (tested) as a Specialist by Lahey Clinic and performs all of the following activities : Face-to-face patient registration and scheduling of follow-up visits, extensive and correct use of Meditech to ensure that payors are correctly billed for timely and full reimbursement, insurance verification, some degree of financial counseling for non-covered patients, accurate processing of patient co-payments.

Job Description :

Essential Responsibilities including but not limited to :

1. Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed.

Is responsible for collecting and data-entering information with high degree of accuracy.

2. Statuses all appointments at the time of check-in. Confirms that all appointments are statused by the end of the business day to ensure that all appointments may have appropriate charges posted.

Enters all future appointment requests and indicates patient preferences or exclusions for dates and / or times. Schedules multiple appointments in the proper sequence and within appropriate time frames.

3. Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes.

4. Monitors patient waiting areas for cleanliness and appearance.

5. Works collaboratively with the Access Center at LHMC to schedule patients and create access. Meets established department productivity standards.

6. Works on the scheduling work queues and recall lists by calling patients to set up appointments.

Required Qualifications :

• High School diploma or GED required.
• 0-1 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies :

Decision Making : Ability to make decisions that are guided by general instructions and practices requiring some interpretation.

May make recommendations for solving problems of moderate complexity and importance.

Problem Solving : Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

Independence of Action : Ability to follow precedents and procedures. May set priorities and organize work within general guidelines.

Seeks assistance when confronted with difficult and / or unpredictable situations. Work progress is monitored by supervisor / manager.

Written Communications : Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications : Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge : Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work : Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service : Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.

Ability to remain calm in stressful situations.

Social / Environmental Requirements :

• Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.
• Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.
• No substantial exposure to adverse environmental conditions

Health Care Status : Position facilitates the process that may impact patient access to services.

Sensory Requirements :

Close work (paperwork, visual examination), Color vision / perception, Visual monotony, Visual clarity

Physical Requirements :

Sedentary work : Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

This job requires constant sitting, Fine Manipulation using both hands, Keyboard use. Rarely there may be Power Grasping using both hands, Pushing / Pulling using both hands.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.

Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled