Customer Service Engineer 3 - Detroit, MI

Do you want to join us in helping to fight the world's most threateningdiseases and enabling access to care for more people around the world?

AtSiemens Healthineers, we pioneer breakthroughs in healthcare. Foreveryone. Everywhere.

At Siemens Healthineers, we offer you a flexible and dynamic environmentwith opportunities to go beyond your comfort zone to grow personally andprofessionally.

Sound interesting? Then come and join our global team as Customer Service EngineerIII.

Our global team : We are a team of 66,000 highly dedicated employeesacross more than 70 countries passionately pushing the boundaries of what'spossible in healthcare to help improve people's lives around the world.

As aleader in the industry, we aspire to create better outcomes and experiences forpatients no matter where they live or what health issues they are facing.

Ourportfolio, spanning from in-vitro and in-vivo diagnostics to image-guidedtherapy and innovative cancer care, is crucial for clinical decision-making andtreatment pathways.

Our culture : We are part of an incredible community of scientists,clinicians, developers, researchers, professionals, and skilled specialistspushing the boundaries of what's possible, to improve people's lives around theworld.

We embrace a culture of inclusivity in which the power andpotential of every individual can be unleashed. We spark ideas that lead topositive impact and continued success.

Check our Careers Site at https : / / www.siemens-healthineers.com / en-us / careers

• ServiceArea - Metropolitan Detroit, MI.
• ShiftRequirements after onboarding / training for this role : M-F, 8am-5pm (with agreement to workalternate shift as business needs dictate)

This is a role well suited to an ambitious professional, looking for thenext step in their career. As a Customer Service Engineer III, you will be responsiblefor :

• You will be servicing MR Imaging Equipment in the Metropolitan Detroit, MI area. Customer Service Engineer Level based on prior experience.
• You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Ensure that all tool and test equipment expiration dates are managed, andthat no overdue calibration test equipment is used or maintained in the fieldand usage of tool and test is documented on eFSR.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Provides mentoring to other CSE's on all competencies andresponsibilities.

This position may suit you best if you are familiar with whatis below and would like to do develop your career with Healthineers.

• You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• You have experience in testing, repairing, and maintaining capital medical equipment.
• You have strong customer service and communication skills.

Required skills to have for thesuccess of this role.

• Minimum high schooldiploma; technical Associates Degree or equivalent preferred.
• Must be proficient in theuse of tools and service test equipment, with the ability to work both individuallyand in an established team setting.
• Proficiency in all necessary network applications and tools (includingbut not limited to eVO, mButler, MS Office applications, Concur, NAM CustomerService website-Engineer Tools).
• Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
• 5+ years' experience as amedical technologist or field service engineer (biomedical engineer) servicingdiagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements : Lifting 50lbs regularly floor to above waist / head , and often over 50 lbs, walking, ladder / stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
• Must demonstrate excellentjudgment in customer relations and in managing company resources; strongcompetency in instrument systems technology to include mechanics, electrical,chemistry, and software technology;

experience with electronics, hydraulic andpneumatic systems.

At Siemens Healthineers, wevalue those who dedicate their energy and passion to a greater cause. Ourpeople make us unique as an employer in the med-tech industry.

What unites andmotivates our global team is the inspiration of our commonpurpose : To innovate for healthcare, building on our remarkablelegacy of pioneering ideas that translate into even better healthcare productsand services.

We recognize that taking ownership of our work allows both us andthe company to grow. We offer you a flexible and dynamic environment and thespace to move beyond your comfort zone to grow both personally andprofessionally.

If you want to join us in transforming the way healthcare is delivered,visit our career site at https : / / usa.healthcare.siemens.com / careers

If you wish to find outmore about the specific position before applying, please visit : https : / / usa.healthcare.siemens.com / about.

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Thesescammers may attempt to collect your confidential personal or financialinformation. If you are concerned that an offer of employment with SiemensHealthineers might be a scam or that the recruiter is not legitimate, pleaseverify by searching for the posting on the Siemens Healthineers Career Site.

Successful candidate mustbe able to work with controlled technology in accordance with US export controllaw." "It is Siemens Healthineers' policy to comply fully and completely withall United States export control laws and regulations, including thoseimplemented by the Department of Commerce through the Export AdministrationRegulations (EAR), by the Department of State through the International Trafficin Arms Regulations (ITAR), and by the Treasury Department through the Officeof Foreign Assets Control (OFAC) sanctions regulations."

As an equal-opportunity employer weare happy to consider applications from individuals with disabilities.

LI-SH1

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