Manager, Communications

Description : Job Summary :

This manager level position is primarily responsible for managing the development of strategic communication plans and managing the implementation of communication efforts.

This position manages communications across one or more business functions, manages complex projects or project components, and manages communication activities.

Essential Responsibilities :

• Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback;
• building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions;

fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.

• Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed;
• delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results;

identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.

• Manages the development of strategic communication plans by consulting with clients and stakeholders to identify business objectives, key performance indicators, and communication requirements;
• gathering and analyzing data and information; obtaining input and resources to fulfill communication plan objectives; ensuring plans are aligned with the organizational strategy;
• managing project schedules; providing input into and managing budgets and resources; identifying and leveraging appropriate audiences and channels;

influencing stakeholders on strategic direction; and providing strategic support on a variety of organizational initiatives.

• Manages communication activities by ensuring team members provide support to internal and / or external stakeholders; managing and maintaining vendor relationships;
• defining and communicating the KP brand to ensure positive reputation and recognition; ensuring communications align with KP standards;

and ensuring communication activities and performance metrics are documented and tracked.

Manages complex projects or project components by identifying and managing stakeholder contacts; assembling team based on project needs and team member strengths;

developing, analyzing, and managing project plans; negotiating and managing project schedules and resource forecasts; and managing project financials, vendors, and deliverables.

• Manages the implementation of communication efforts by consulting with stakeholders or vendors on change management and implementation strategies;
• assessing effectiveness of communications and making modifications as necessary; monitoring key performance indicators and ongoing effectiveness of communications;

ensuring communication plans are implemented on time, on budget, and within agreed upon specifications; and addressing critical issues on a 24 hour / on-call basis as needed during the implementation process.

• Manages communications across one or more business functions by writing, editing, and producing complex content for KP communications programs and projects;
• proofreading and coordinating production of communications materials; ensuring final placement and distribution of materials;

updating content on client-specific and internal / external channels; and ensuring content is consistent with the Kaiser Permanente brand and editorial guidelines in terms of tone, manner, and messaging.

Minimum Qualifications :

• Minimum three (3) years experience in a leadership role with or without direct reports.
• Bachelors degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field and Minimum six (6) years experience in communications, writing, marketing, or a directly related field.

Additional equivalent work experience in a directly related field may be substituted for the degree requirement.

Additional Requirements :

Preferred Qualifications :

• Three (3) years experience working in an organization with union represented employees.
• Four (4) years professional experience in the development of digital or multi-media content.
30+ days ago