RQ182985 - Cloud Operations and Customer Support Engineer
August 14, 2024
Location : Cortex - St. Louis, MO / Patriot Ridge - Springfield, VA
Position ID : RQ182985
Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at NDSI. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients.
With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.
At NDSI, people are our differentiator. As a Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter.
Our work depends on a TS / SCI cleared Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.
HOW A CLOUD OPERATIONS AND CUSTOMER SUPPORT ENGINEER WILL MAKE AN IMPACT
Job Description :
In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients.
You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.
Key Responsibilities :
- Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
- Respond to and resolve customer issues, providing top-tier technical support and customer service.
- Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
- Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
- Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
- Develop and maintain comprehensive documentation for application support procedures.
What You'll Need to Succeed :
Education and Experience :
- Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
- 5+ years of experience in IT, with a strong focus on cloud operations and customer support.
Required Skills :
- Proficiency with AWS cloud services and infrastructure management.
- Exceptional troubleshooting and problem-solving skills.
- Experience in providing customer-focused technical support.
- Knowledge of Linux distributions (, RedHat, CentOS).
- Familiarity with DevOps practices, Agile / Scrum methodologies, and continuous integration tools (, GitLab CI, Nexus).
- Excellent communication and collaboration abilities.
Location : On Company Site
US Citizenship Required
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