Customer Service Representative

Customer Service & Sales Representatives (CSSR) (241016)

Insurance & Financial Services

Employment type :

• Full-time or part-time (25+ hr / wk).
• Some flexible days & hours, incidental remote-work.

Compensation

• $17.00-23.00 / hr based on background & experience starting wage
• Plus (additional) commissions, many bonuses and growth opportunities.

Requirements

• CA P&C license (active)
• Benefits (all for full-time;
• for part-time) :
• Virtual work available after training. Discuss with the hiring manager.
• Sick Pay
• Bonus Opportunities
• Career Development & Growth
• Team Building Activities
• Hands On Training
• Licensing Financial Assistance
• Paid Holidays
• 401k
• Health Insurance Subsidy
• Life Insurance Subsidy
• Work locations : in-office (Carlsbad, CA), in-field or virtual per business priorities and personal productivity.
• The Badiner Insurance Agency, Inc is a separate entity from Farmers Insurance and all other entities.

SUMMARY

Customer Service and Sales Representatives (CSSR) work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services.

They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts.

Additionally, Customer Service and Sales Representatives will analyze, clarify, and resolve policy and account-related questions.

The position of the Customer Service and Sales Representative offers not only the opportunity for retention but agency growth through the expansion of a household by means of cross-selling multiple lines.

This action will generate greater retention within the agency as well as new business growth.

CORE JOB DUTIES INCLUDE (BUT ARE NOT LIMITED TO) :

• Be insurance licensed in "Property & Casualty" (required; free training available, ask Mgmt)
• Become insurance licensed in and "Life & Health" (required)
• Determine customer requirements and expectations in order to help the customer identify specific products and solutions
• Solicit, sell and negotiate new business policies
• Cross-sell / up-sell products to existing customers
• Review renewal business and identify appropriate follow-up action based on degree of change
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers' needs
• Perform risk analysis and underwriting
• Client / Claims liaison
• Refer unresolved customer grievances or complex customer interactions to senior team member
• Monitor calling activity and production for agency marketers
• Implement / adhere to company and Agency guidelines
• General customer service duties as presented
• Performs other duties as assigned

CORE COMPETENCIES

• Business Results : Able to meet individual performance metrics and goals.
• Multi-tasking : Able to successfully juggle multiple priorities at any given time.
• Attention to Detail : Maintain accurate and descriptive accounts of all customer interactions.
• Communication : Possess outstanding written and verbal communication skills.
• Job Knowledge : Understand basic product, billing, underwriting, and processing guidelines.
• Teamwork : Accept feedback when offered and work well with others.
• Problem solving : Able to research and identify timely solutions to customer-related problems.

PHYSICAL ENVIRONMENT

Required job duties are normally performed in a climate-controlled office environment.

PREFERRED SKILLS AND ABILITIES

• Four-year college degree is highly preferred. High school diploma or equivalent required. Previous customer service experience is highly preferred.
• Ideal candidate will have basic PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multitask, be bilingual, and strong verbal and written communication skills.

OTHER DETAILS

Note : This position may require having the flexibility to work nonstandard hours / shifts and having the ability to adhere to a structured schedule.

This position may start as part-time before becoming full-time depending on candidate and agency discussion.

NEXT ACTION

Interested Candidates (read carefully)

If interested the following is REQUIRED (else submission will be filtered out) :

• Send email to BIA-Dept-HR-Hiring@
• link to "Career Opportunities"
• SUBJECT : "CSSR Candidate : " and your Last Name, First Name,

example : CSSR Candidate : Washington, George )

• BODY (main section, text only)
• Part 1, Title COVER LETTER" and briefly describe specifically why you are a good candidate for the position (Max size equal to ½ page)
• Part 2, Title RESUME and paste your including your primary contact info : (phone, email, address). The format has low importance as long as it is readable.
• No attachments please
• Call our office at 760-203-4567 to confirm we've received your submission
4 days ago