Responsibilities
The Patient Services Associate (PSA) I enhances the patient / customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice / department.
Primarily working at the front desk of an outpatient practice the PSA I verifies insurance, referrals and patient demographic information.
The PSA I supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Processes check in and / or check out, point of service activities and / or scheduling of patient appointments via EPIC.
- Greets and interacts with patients / visitors in a professional manner, on phone or in person
- Maintains efficient flow of practice and escalates patient and / or provider concerns as appropriate
- Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards
- Other duties as requested or assigned.
Qualifications
HS Diploma or equivalent required.
Customer service and / or patient facing healthcare experience preferred.
Conditions of Employment
Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University.
If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
Closing Statement
Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley.
Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.
Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.
- OUR MISSION : We improve lives.
- OUR VISION : Reimagining health, education and discovery to create unparalleled value
- OUR VALUES : Put People First, Be Bold & Think Differently and Do the Right Thing
As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.
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