Case Manager I

Job Description

Job Description

Title : Intensive Health and Wellness Medical Case Manager, Ending the HIV Epidemic (EHE)

Summary

EHE Intensive Health and Wellness Medical Case Manager position provides holistic, client-centered case management services to individuals living with HIV. The role emphasizes health promotion, behavioral health integration, and linkage to supportive services that address the social determinants of health (SDOH). Through coordinated care and wellness coaching, the Case Manager promotes treatment, adherence, viral suppression, and overall well-being.

Position Type

Exempt or Non-Exempt / Full Time or Part Time

Essential Functions

• Facilitate timely access to HIV primary care, housing, food assistance, employment support, and transportation
• Complete initial assessments of services needed
• Develop comprehensive and individualized service plans
• Coordinate care with behavioral health providers to promote wellness and treatment retention
• Ensure clients are linked to HIV treatment within 14 days of diagnosis or re-engaged in care as part of EHE response activities
• Provide wellness education using motivational interviewing, trauma-informed strategies, and culturally responsive communication
• Provide continuous client monitoring to assess the efficacy of the plan
• Provide periodic reevaluation and adaptation of the service plan, every 6 months, as necessary during the enrollment of the client
• Conduct home and clinic visits to ensure medical compliance
• Maintain required documentation (daily service logs, annual reporting, etc.)
• Follow all guidelines & procedures related to EZ Labor (clocking in & out, reviewing time card, requesting edit sheets, etc)
• Report any significant concerns to supervisor
• Maintain training requirements
• Projects and duties as assigned

Competencies

Supervisory Responsibility

None

Required Education and Experience

Bachelor’s degree in human service field; good computer communication, interpersonal, and writing skills are required as is ability to work independently. Job involves local travel is required so a valid driver’s license and vehicle insurance is required.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit, use hands, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee can sometimes be exposed to weather conditions. The noise level in the work environment is usually moderate.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Volunteers of America South Central Louisiana, Inc. offers a comprehensive benefit package to include : Health, Dental, and Vision Insurance, 403-B Pension Plan, Short and Long Term Disability Insurances, Life Insurance, paid annual holidays, Vacation and Sick leave.

Equal Opportunity and Affirmative Action employer, Volunteers of America South Central Louisiana, Inc. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.