Customer Service Representative
Customer Service Representative
Department : Fleet Services CardLock Location : Vancouver, WA
Jubitz is looking to add a Customer Service Account Representative to our Fleet Services Division team! This person will provide customer service by email and phone to current and potential customers.
Maintain and increase gallons sold to customers and cross market / cross sell all other Jubitz product lines with superior, pro-active service.
We are a family-owned company that has been a part of the local community since 1952. We are consistently rated as one of the best truck stops in the United States, which we have accomplished by creating a team where every member is dedicated to providing our guests with a World Class Customer Experience.
This position will work in our Vancouver, WA office.
Education and Experience :
- High school diploma or GED required; two-year degree preferred.
- Two years of customer service or sales experience in related or unrelated field; telephone service experience preferred.
Preferred Skills :
- Strict attention to detail.
- Must have excellent language and writing skills.
- Handle inbound and outbound calls with pleasant phone demeanor.
- Ability to negotiate to a win / win situation with clients.
- Ability to respond to the needs of many people, both internal and external customers.
- Ability to handle multiple, deadline-oriented tasks.
- Intermediate proficiency in Microsoft Office, with an emphasis on Excel.
- Ability to read, analyze and interpret technical procedures and governmental regulations.
- Ability to write reports, business correspondence and procedure manuals.
- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
What We Offer :
- A full Health Benefit Package :
- Medical HMO or PPO plan choice
- Dental & Vision
- Health & Dependent Care Flexible Spending Accounts
- Short term / long term disability
- Life insurance
- 401(k) Plan with company match
- Tuition reimbursement
- Generous paid time off accruals
- Employee discounts
- Monthly cash incentive program
- Employee assistance program
Additional Notes
This position functions primarily in a business office setting and the employee may be required to sit and / or stand for prolonged periods of time, operate a computer, and communicate verbally and in writing.
The employee must occasionally lift and / or move up to 25 pounds. The company operates out of several buildings spread across a multi-acre campus.
Ability to travel between buildings is necessary.
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