Retail Store Associate

Rookwood PotteryCincinnati, Ohio, United States

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Job Title : Retail Store Associate

Location : 1920 Race Street, Cincinnati, OH

Employment Type : Full-Time or Part-Time

Date Posted : Aug 11, 2025

About Rookwood :

Founded in 1880, Rookwood is a heritage ceramics company rooted in craftsmanship, creativity, and community. Every piece that leaves the studio carries over a century of tradition, made by artists who value quality and innovation in equal measure.

Position Overview :

Rookwood is seeking a part-time Retail Associate to join the team at our flagship location in Over-the-Rhine. The role is perfect for someone who enjoys connecting with guests, appreciates thoughtfully made goods, and thrives in a collaborative, design-driven environment. Weekend availability is essential, and availability during key holiday periods is required, including select blackout dates that will be discussed during the interview process.

The Retail Associate plays a vital role in creating a welcoming and inspiring in-store experience. This includes offering attentive, knowledgeable service, supporting day-to-day operations, and working closely with fellow team members to meeting sales goals, share ideas, and maintain organized inventory levels. A polished, professional presence and a genuine interest in storytelling and design will go a long way in this role.

Essential Responsibilities :

Ensure high levels of customer satisfaction through excellent sales service
Welcomes customers by greeting them, offering them assistance.
Directs customers by escorting them to displays and counters, suggesting items.
Advises customers by providing information on products.
Helps customer make selections by building customer confidence, offering suggestions and opinions.
Keep assigned areas organized, stocked, and well-maintained
Remain knowledgeable on products offered and discuss available options
Point of Sale transactions, packaging, and payment collections

Qualifications :

Prior retail or customer-facing experience

Strong communication and interpersonal skills; comfortable engaging with customers and sharing product knowledge

Reliable, punctual, and able to work a flexible schedule including weekends and holiday periods

A keen eye for visual presentation, with attention to detail in product displays and store upkeep

Enthusiastic about design, craftsmanship, and the story behind handcrafted goods

Comfortable learning point-of-sale systems and other retail technology

Ability to stand for extended periods and lift up to 30 lbs as needed

Collaborative spirit and willingness to take initiative and contribute ideas

Part-Time Hours : 15-25 per week

Full-Time Hours : 32-40 per week

How to Apply :

Submit your resume and a short note of interest to with "Store Manager Application" in the subject line.

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Retail Store Associate • Cincinnati, Ohio, United States