job summary : Responsibilities :
Responsibilities :
- Take customer orders; authorize product returns
- Customer service regarding warranty and pricing issues
- Provide status updates on orders and replacement parts
- Answer incoming calls, faxes, or emails to assist customers with their service requests; respond promptly to high call volume.
- Make outbound calls to customers, manufacturers and third party dealers to place orders, initiate and / or obtain authorization for service, verify warranty and billing status and schedule installation services.
- Verify payment information, and authorize credit cards and PO numbers.
- Train new representatives as needed.
Skills : Inbound call center, Troubleshooting, Call Center Support, CRM, Corporate Customer Service, Onsite position Experience : Experienced1 year(s)
responsibilities :
- Take customer orders; authorize product returns
- Customer service regarding warranty and pricing issues
- Provide status updates on orders and replacement parts
- Answer incoming calls, faxes, or emails to assist customers with their service requests; respond promptly to high call volume.
- Make outbound calls to customers, manufacturers and third party dealers to place orders, initiate and / or obtain authorization for service, verify warranty and billing status and schedule installation services.
- Verify payment information, and authorize credit cards and PO numbers.
- Train new representatives as needed.
The essential functions of this role include :
working in a smoke free environment
qualifications : Experience
Experience
- Experienced
- 1 year
Education
High School (required)
skills :
- Inbound call center (2 years of experience is required)
- Troubleshooting
- Call Center Support
- Corporate Customer Service (2 years of experience is required)
- Onsite position
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