CUSTOMER RELATIONS SPECIALIST

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need.

Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Heumann in Topeka, KS for a Customer Relations Specialist

The regular hours for this position are 8 : 00 a.m. to 5 : 00 p.m. , Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including : health, dental, vision, disability, and life insurance;

paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position :

• Makes decisions to resolve customer issues and other key aspects of customer relationships
• Initiate and record contacts with potential customers and / or expand services to existing accounts and improving relationships
• Respond expeditiously to customers complaints and problems and initate change to avoid future customer problems
• Track, record and review frequency and types of service / quality problems / mistakes and lead problem solving discussions with laboratory staff
• Initiate customer solutions whenever possible and take necessary actions to convert negative customer and dental office experience and positive outcomes
• Maintain and update customer data base
• Perform other appropriate job duties as assigned

Skills and Abilities Required :

• Strong attention to detail
• Strong organizational and follow-up skills
• Self-directed, with the ability to analyze problems and make decisions
• Ability to multi-task and prioritize
• Creative thinking and problem solving skills
• Excellent oral and written communication skills to present concerns / ideas with tact and diplomacy
• Desire to provide aide to expedite other positions for a more efficient overall team
• Strong data entry skills
• Strong ability to listen and comprehend instructions, following tasks through to completion
• Typing, 35 words per minute (as applicable)

Minimum Education and Experience Required :

• Required : High school diploma or GED equivalent. Some college preferred
• 2-3 years' customer care experience
• General knowledge of Microsoft Office products.

Competencies :

• Time Management
• Goal Oriented Focus
• Willingness to Learn
• Decision Quality
• Problem Solving
• Clear Communication Skills
Equipment Used :
• Computer
• Computer
• Telephone

Physical Requirements :

• Regularly required to sit, stand, walk, and / or reach
• Exhibit fine motor skills and / or perform repetitive motions
• Good hand-eye coordination
• Good manual dexterity
• Ability to walk and stand for long periods of time
• Repeated bending and kneeling
• Vision capabilities : Depth perception, attention to detail and / or color
• Must be able to read, write, speak and understand English
3 days ago