JOB TITLE : Support Specialist DEPARTMENT : PaySchools Operations REPORTS TO : Support Manager
SUPERVISORY RESPONSIBILITIES : Sole Contributor
JOB LOCATION : Canton, OH - This is not a remote position.
SUMMARY OF POSITION
The Support Specialist position is a key team member of the Support Team within the Business Operations unit at PaySchools.
This position reports directly to the Support Manager. The primary function of this position is to support customers (K12 school districts) of our various online payment software, POS software QuikLunch, and meal application software QuikApps.
This position will also be required to provide some training and live support for district personnel. The individual should also have software support experience knowledge as outlined below or equivalent industry knowledge. EDUCATION & EXPERIENCE
High school diploma or equivalent required. Bachelor’s degree from accredited college desired.
DUTIES & RESPONSIBILITIES
- Demonstrate an excellent quality of support to our customers (customer-first approach).
- Provide email and phone support of PaySchools products to our customers that include Online Payment solutions and QuikLunch POS.
- High availability for support contact to ensure a timely and accurate response to all inquiries.
- Respond to inquiries for support requests from customers, Business Partners, and internal co-workers in a timely manner.
- Utilizes phone, email, and remote connections to investigate and resolve customer issues.
- Diagnose the underlying cause of customer issues or performance issues.
- Evaluate ongoing support issues, and look for ways to suggest preventative measures.
- Create and maintain documentation to assist in future problem resolution.
- Earn SME (Subject Matter Expert) level knowledge on 2 of our software products.
- Provide training and live support for QuikLunch POS, QuikApps, and Online payments products.
- Graduate to entry-level support on a 3rd and / or 4th product.
- Perform setup / programming of QuikLunch items / button layouts.
- Perform installation / repairs / support of hardware.
- Other tasks as directed by the Support Manager.
DESIRED SKILLS
- Good written and verbal skills.
- Well organized.
- Excellent with customers.
- Comfortable on a computer and experience with Microsoft Office.
- Positive attitude and willingness to learn.
- Contribute to a positive team environment.
Salary for this position is competitive and commensurate with experience, starting at $19.23 per hour.
DISTINGUISHING FEATURES
An employee in this role provides support of our POS software, Meal Application Software, and payments solutions to our customers.
This includes assisting the customers from the user’s perspective, resolving know issues. This position will also support our direct clients (the school district personnel) for training and live support of QuikLunch POS.
This position requires a friendly, professional, and courteous approach to ensure a positive customer experience.
25U Signal Support Systems Specialist
Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-level maintenance on authorized signal equipment; and installing, operating, and maintaining radio and data distribution systems. Communication is the pulse of...
Certified Family Peer Support Specialist
A certified family peer support specialist (CFPS) is a caregiver-to-caregiver approach to supporting families caring for children, youth, and young adults with mental health or substance use challenges. Certified Family Peer Support Specialist. Child & Adolescent Behavioral Health is looking to ...
Technical Support Specialist
Tosoh remains at the forefront with a world class network of research facilities, scientists, engineers and customer support specialists. TBI) customers, employees and applicable distributors with respect to TBI product lines and services and supports Complaints Handling and Compliance Reporting sup...
Academic Support Specialist - SY 24-25
ACCEL Schools is seeking an Academic Support Specialist for Cleveland College Preparatory School in Cleveland, Ohio for the upcoming 2024-2025 school year. Support the educational and behavioral goals of all students, including those with an Individualized Education Plan or those learning English as...
Installation Support Specialist
Perform the duties of a Technical Support specialist, when necessary, to troubleshoot, diagnose, correct and repair equipment and/or systems at customer sites, with assistance of Technical Call Center Support, when necessary. Two or four year technical degree (HelpDesk) is required, as well as a min...
Remote Services Support Specialist
As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and growth and rapid advancement in technology solutions have created the need for a Rem...
Attendance Support Specialist - SY 24-25
ACCEL Schools is hiring a highly qualified Attendance Support Specialist in Highland Park, Michigan dedicated to providing a superior education for all students for the upcoming 2024-2025 school year. The Attendance Support Specialistwill assist with management of documenting attendance, collecting ...
Peer Support Specialist
CommQuest seeks a Full-time Peer Supporter to support our substance use clients. Peer Support helps clients and potential clients address barriers related to employment, housing, social support, transportation, etc. Peer Supporters meet individuals at the beginning of their treatment journey and pro...
Program Support Specialist
Program Support Specialists support numerous initiatives throughout the Centralized Services business. Program Support Specialists satisfy customer requirements through the coordination of National Projects across all time zones. Performing project specific activities supporting all of Centralized S...
Operational Support Specialist
Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Rem...