A company is looking for a Technical Director of Customer Experience to lead and optimize customer experience efforts.Key ResponsibilitiesDevelop and execute customer experience strategies leveraging technologyLead and mentor a team of customer experience agents and managersUtilize data analytics to drive informed decision-making and process optimizationRequired QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, or related field;
Master's preferred5+ years of experience managing a customer support team5+ years of experience in a technical leadership role focused on customer experience technologiesProven track record with CRM systems and AI technologies in customer serviceExperience leading and mentoring technical teams supporting Tier II or higher-level technical contacts
Technical Director of Customer Experience
A company is looking for a Technical Director of Customer Experience to lead and optimize customer experience efforts. ...
Director, Customer Experience - REQ # 903
The Director, Customer Experience is responsible for continuously improving customer satisfaction and providing leadership to the Customer Care Center, Technical Support staff. Create value for our customers through delivery of a best-in-class customer experience across pre and post-sale support tou...
Director of Customer Education
A company is looking for a Director of Customer Education to lead customer education and community strategies. ...
Member Experience Director
Under the direction of the Executive Director, the Member Experience Director is primarily responsible for the design and implementation of a branch membership acquisition plan and member experience plan, in alignment with association initiatives. The YMCA of Metropolitan Atlanta offers excellent be...
Director of Technical Solutions
A company is looking for a Director of Technical Solutions to lead the design and delivery of technology solutions for clients. ...
LPN Leader/Assistant Director of Res Experience
The Assistant Director of Resident Experience (AVPRX) will foster the human experience by interacting with residents in all areas of daily life, including providing direct nursing care to residents, as well as lead the day-to-day nursing activities performed by experience team. Assists the Vice Pres...
(Remote) Director of Technical Services
In the bustling heart of our operations, as the Technical Services Director, you'll be the mastermind behind turning visionary technical implementation into reality. Reporting directly to our esteemed Vice President of Professional Services, think of yourself as the maestro of a grand orchestra, coo...
Director of eCommerce - Must Have CPG experience - HYBRID Atlanta
The Director of eCommerce will lead our online sales strategy, focusing on growing revenue through Shopify and Amazon. Identify growth opportunities and implement best practices for online merchandising, SEO, and customer experience. Build and lead a high-performing eCommerce team, fostering a cultu...
Director of Resident Experience - Senior Living
Assess resident interest and activity needs at time of move-in and ongoing by completing the Resident Interest Worksheet and meeting with all new residents within 7 days of move-in to determine what level of activities residents request to be a part of. Director of Resident Experience. Director of R...
Director, Customer Experience
The Director, Customer Experience is responsible for continuously improving customer satisfaction and providing leadership to the Customer Care Center, Technical Support staff. Create value for our customers through delivery of a best-in-class customer experience across pre and post-sale support tou...