Operations Manager

Job Title : Operations Manager

Location : Houston, TX - Hybrid

About Honcho :

Honcho’s mission is to build the country's largest and most valuable amateur pickleball community by offering innovative, high-quality, and inclusive experiences, products, and services.

As the fastest-growing sport in the country, pickleball is fun, inclusive, and accessible to people from all walks of life, making it a powerful way to strengthen communities.

Honcho aims to supercharge these elements through our national amateur leagues, events, tournaments, and tours.

Job Summary :

We're seeking a highly motivated and detail-oriented Operations Manager to oversee, optimize, and administer the day-to-day operations of our Honcho Leagues experience.

This critical role will drive our rapid scaling efforts, expanding leagues to new venues and growing our player base while enhancing the overall experience for Honcho League participants.

Reporting directly to the COO, you'll be at the forefront of our efforts to supercharge the amateur pickleball community.

Key Responsibilities :

• League Operations : Orchestrate the planning, scheduling, and implementation of Honcho Leagues, ensuring seamless coordination of all activities
• Collaboration : Foster collaboration with internal teams and Venue Partners, establishing clear communication protocols and SLA adherence
• System Administration : Manage and optimize Honcho's league administration software platform, including configuration, setup, updates, and player communication workflows
• Process Improvement : Spearhead the continuous improvement of backend system workflows for league registration, score submissions, team management, and playoffs
• Growth Strategy : Develop and execute strategies to boost participant retention and attract new players
• Data Analysis : Create and maintain performance dashboards to analyze metrics and provide data-driven recommendations for operational enhancements

About You :

• Education : Bachelor’s degree in Business, Economics, or a related field
• Experience : 2-4 years of professional experience working in biz ops, operations management, or a related role

Skills :

• Proven ability to own, build, and optimize processes
• Exceptional attention to detail and organizational skills
• Strong leadership, communication, and interpersonal abilities
• Proficiency in Excel / Google Sheets / Airtable and adaptability to new software tools
• Robust project management capabilities, adept at juggling multiple initiatives

Attributes :

• Passionate pickleball player with a deep understanding of the sport
• Self-motivated with the ability to drive projects independently in a startup environment
• Creative and innovative thinker with a sports-oriented mindset
• Results-driven, with a strong inclination towards data-informed decision making
• Adaptable to a fast-paced environment with shifting priorities

Additional :

• Location : Remote (US based) - Houston / Austin / Dallas / Los Angeles Preferred
• Type : Full-time
• Compensation : $60k - $72k per year (based on experience and qualifications).
• Competitive PTO Allowance : Enjoy a generous paid time off policy.
• Remote Work Flexibility : Work from anywhere in the US, with a preference for Houston, Austin, Dallas, or Los Angeles.
• Opportunity to Shape the Future : Join a dynamic team that's shaping the future of amateur pickleball in the US.

Honcho is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Ready to make your mark in the world of pickleball? Join Honcho and help us serve up success!