LaSalle Network has partnered with a technology and industrial company that is hiring a Customer Care Administrator in the Rolling Meadows, IL area.
This position is 100% onsite.
Customer Care Administrator Responsibilities :
- Dispatch RATIONAL Certified Chefs (RCCs) as requested for start-up training
- Developing and coordinating standardized operating procedures for dispatch processes
- Process and follow up with Return Goods Authorization requests to ensure timeliness from all parties, acting as liaison with the North America Distribution Center (NADC) and carrier to coordinate shipments to the NADC
- Review all orders assigned for correct configuration, prices, ship dates and inventory availability
- Must process accurate orders same-day / next day in place in ERP system
- Continuously manage and maintain own order logs updated and maintaining order data
- Comprehend and adhere to order process corporate authorization guidelines
- Partner with Service team to ensure service work orders are triggered with required and updated information
- Provide PODs when requested
- Exchange with CCM team members and managers to analyze and develop best practices
- Backup CCMs as needed for orders
- Participate in all required company programs and activities
- Cultivate relationships with external partners (RCCs and RSPs) and internal partners (warehouse, RTMs)
- Great communication, both email and phone
Customer Care Administrator Requirements :
- Manage Salesforce and SAP customer master data accounts setup including applications and acting as liaison with the Finance Department
- Issue Return Good Authorization requests (damaged or refused freight, incorrectly ordered) and manage credits as required
- Provide PODs when requested
- Must have order processing or order entry experience
- Approve Chef expenses and adherence to the freelance contract
- Resolve problems or escalate issues to Technical department when necessary
- Manage high-volume email correspondence and respond in a timely manner
- Provide back-up support to other team members
- Create and update SOPs as required
- Train Sales Managers and Representatives s on Customer Care territory processes and procedures
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