Duties and Responsibilities :
- Implements and operates COH's program procedures, adhering to all policies and expectations outlines in the Resident Monitor handbook;
- Maintains security of the building at all times and does not leave post at the end of shift without first ensuring that there are two staff at Girard St.
- and one staff person at Hope Apartments on duty for the next shift;
- Answers telephone lines and manages front desk activities including signing-in residents, greeting visitors and volunteers and problem solve with shelter residents, all in a professional, friendly manner;
- Documents and communicates rule violations and concerns about residents as appropriate to the situation; by email or when necessary by phone to appropriate staff.
- Respond to residents' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations;
- Maintain standardized operating procedures, safety of residents, program integrity, and a supportive and caring environment;
- Communicate with staff and all residents in a non-judgmental manner; work cooperatively with all agency staff.
Minimum Qualifications :
- High school diploma or GED Required;
- Good verbal and written communication skills;
- Proven ability to communicate effectively preferred;
- Punctuality and reliability required;
- Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail;
- Ability to handle emotional situations with compassion and maturity;
- Ability to remain calm and able during emergencies;
- Ability to act responsibly, professionally, and use good judgment under pressure required;
- Ability to write shift and incident reports in detail required;
- Experience working in a residential environment preferred;
- Experience working with the homeless population preferred;
- Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs.
At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits :
- Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
- 8 hour workdays, which include a paid lunch
- 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
- Annual performance based raises, up to 5% of your annual pay
- Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
- Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
- Ongoing internal leadership training for supervisors
- Diversity, equity, and inclusion training and initiatives for all staff
- Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
- Medical / Dental / Vision Plans through CareFirst BlueCross Blue Shield;
- Life insurance, short-term disability and long-term disability insurance;
- 403(b) Retirement Plan;
- Flexible Spending Accounts for medical and dependent care reimbursable expenses;
- Transportation pre-tax payroll deduction for metro;
- Tuition Reimbursement for graduate studies;
- Employer paid lunch time;
- And much more!
30+ days ago