QA Analyst (Speech to Text)

Job Description

Company Description :

Mojo Trek, an Inc. 5000 company, delivers an unparalleled technology recruitment experience, grounded in transparency and integrity. From midsize technology innovators to Fortune 50 powerhouse corporations, we help our clients build technology teams that make a difference. In addition to our strong presence in the Midwest and New York, we maintain an international footprint that enhances our ability to serve clients on a global scale.

Our partner is seeking a Quality Assurance Analyst to support testing of its voice AI platform. In this role, you'll work closely with multiple teams to test applications across various platforms, develop test cases, log defects, and provide test reports as part of the overall QA process.

Qualifications and Responsibilities :

• Hands-on experience with Speech-to-Text (STT) and generative voice AI technologies such as Google, SoundHound, ElevenLabs, MirrorFly, and ChatGPT etc
• Skilled in creating test cases, logging defects, and maintaining comprehensive test documentation
• Solid understanding of Agile software development and active participation in scrum ceremonies
• Provide QA input during backlog grooming, sprint planning, daily stand-ups, demos, and retrospectives
• Experience with Smoke, Functional, and Regression testing
• Identify and document test scenarios and conditions; execute test cases across integrated systems
• Proficient in using Jira or similar tools for test management and defect tracking
• Strong knowledge of Point-of-Sale systems, preferably NCR Aloha suite (Aloha QS, ATO, KVS, ATG, receipt printers, etc)
• Collaborate with development teams to plan, implement, and monitor end-to-end testing activities
• Conduct failure analysis and provide consistent testing status updates to teams and leadership
• Ensure engineering teams deliver quality products that meet defined business requirements
• An Individual who has excellent written and oral communication skills (Clear verbal skills to run tests against Voice AI systems)
• Effectively prioritize tasks and manage multiple workstreams in a fast-paced environment
• Strong troubleshooting and issue analysis capabilities across platforms and technologies
• Proactively manage timelines, minimize disruptions, and escalate risks when necessary
• Adapt to evolving procedures, environments, and QA tools with flexibility and resilience
• Drive progress by facilitating decisions and removing blockers to maintain momentum
• Work closely with development teams to replicate and resolve issues efficiently
• Operate independently and collaboratively, seeking guidance when needed
• Experience in User Acceptance Testing (UAT) and communicating results to stakeholders for release readiness
• This position is on-site 5 days a week in Dublin, OH.