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Director of Ops & Strategy at Careforce

Director of Ops & Strategy at Careforce

xponentiateNew York, NY, US
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About Careforce

Careforce is reimagining outpatient care. Backed by a multi-million-dollar seed round from W Health Ventures and incubated by 2070 Health, we're building a next-gen Holdco of asset-light MSOs, purpose-built for physician-led specialty practices. Our platform is designed to streamline operations, enhance clinical quality, and accelerate growth. We're starting with Interventional Psychiatry-bringing modern infrastructure, operational excellence, and scalable support.

Role Overview

We are seeking an exceptional Strategy & Ops Lead to manage all operational aspects of our enterprise account in the Bronx. This is a pivotal role where you'll serve as the primary point of contact for stakeholder management, operational delivery, and strategic execution. This position offers a clear pathway to a Chief of Staff role for the right candidate who demonstrates excellence in execution and leadership.

Requirements

Key Responsibilities

1. Account Management & Stakeholder Relations

  • Build and execute strategic focus by defining overarching mission, goals, and success metrics in alignment with customer vision
  • Influence and educate customer executives to understand how to transform care delivery and improve patient experience
  • Develop trusted relationships with key account stakeholders and executive sponsors
  • Serve as the primary point of contact for all enterprise account matters
  • Negotiate contracts and manage complex negotiations, working with senior executives both inside and outside of Careforce

2. Operational Excellence

  • Oversee daily operations of the enterprise account, ensuring alignment with established targets and quality standards
  • Monitor and analyze key metrics to ensure efficient and timely completion of tasks
  • Identify inefficiencies in operations processes and implement strategies for continuous improvement
  • Develop and implement operational policies and procedures to ensure smooth and efficient operations
  • Coordinate cross-functional internal teams to improve the entire customer experience

    • 3. Strategic Leadership

  • Work closely with leadership on special projects and initiatives that drive organizational growth
  • Provide strategic counsel and insights on key clinical and operational initiatives
  • Anticipate and proactively address challenges and opportunities, identifying areas for improvement
  • Drive accountability through project management processes and ensure timely execution
  • Create and manage operational budgets to ensure financial health while supporting quality care delivery

    • Requirements

    1. Experience & Education

  • 6-8 years of professional experience with a strong mix of reputed healthcare companies and new-age health startups
  • Experience in "zero to one" environments, taking projects from concept to successful implementation
  • Bachelor's degree required, Master's degree in Healthcare Administration, Business Administration, or relevant field preferred
  • Demonstrated success in a US healthcare setting, preferably with experience in specialty practice operations / new-age health companies

    • 2. Skills :

  • Deep understanding of US healthcare operations, regulations, and reimbursement models
  • Exceptional stakeholder management abilities and executive presence
  • Strong analytical skills with the ability to interpret metrics (ROI, CAC, LTV) to guide strategic decisions
  • Project management expertise with a track record of driving outcomes inter-departmentally
  • Excellent communication skills with the ability to simplify complex healthcare concepts
  • Comfort with ambiguity and ability to thrive in fast-moving, high-ownership environments

    • Career Growth Opportunity

    This role offers a unique opportunity to make significant impact on our business operations and strategic direction. For exceptional performance, there is a clear pathway to advance into a Chief of Staff role, working directly with executive leadership to drive organizational strategy and execution.

    Location :

    The enterprise account is based in the Bronx, NY , with regular on-site presence required to manage our enterprise account effectively.

    Benefits

    Why Join Careforce?

  • Be part of reimagining outpatient specialty care at a critical growth stage
  • Work alongside experienced healthcare innovators and leaders
  • Influence the development of modern healthcare infrastructure and operations
  • Competitive compensation and benefits package
  • Significant growth and leadership opportunities in a rapidly expanding organization
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