Purpose of the position
The purpose of the Field Service Technician is to provide the best customer experience by performing service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external locations or Hiab shop locations in line with Manager’s instructions.
The Field Service Technician is responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.
Together we keep everyday life moving by unlocking the full potential of load handling in our customers’ businesses.
Main tasks and responsibilities
Manage the customer and respond to Customer in a way that maximizes customer satisfaction
Follow Hiab Customer Satisfaction Guidelines
Manage and follow the Service process
Inspect, troubleshoot, report, plan and then conduct service or repair with Hiab quality
Submit regular reports according to company procedures
Keep adequate records and maintain documentation in line with agreed standards
Plan and manage personal time and resources for maximum benefit of Hiab and the customer
Make judgements about the most cost effective and efficient approach to providing service
Maintain documentation to ensure accurate invoicing to the customer, in real time
Manage and protect the security and traceability of spare parts
Identify new business opportunities
Recognize sales opportunities and communicate to District Service Manager
Provide feedback to District Service Manager to support continuous quality improvement
Participate in innovative thinking about ways to improve service efficiency
Coach / tutor junior colleagues and trainees as necessary
Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
And other duties, as assigned.
What you’ll need to succeed
Service mindset
Technical and product knowledge
Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
Staying up to date with technical specifications of relevant equipment
Commercial Awareness and Cost Efficient way of working
Continuous Improvement mindset
Driving license (CDL-class B or higher for field service technician may be required)
Minimum high school education / GED; Technical or Secondary College Preferred
3+ years of mechanical, hydraulic, or electrical operations
Own tools required
Ability to obtain a 1 year DOT Medical Card is required for this position
You will be part of
Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities.
Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well :
$3000 SIGN ON Bonus!
Comprehensive benefit package including; health, vision, dental, voluntary life / disability insurance upon first date of employment.
As low as $0 premium!
401k program with company match
Personal time off and company-paid holidays
You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business
Opportunities for career growth and competitive salary commensurate with experience
Paid training
Boot allowance
Company mentoring program
Tuition reimbursement for job-related continued education
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