Search jobs > Boise, ID > Customer service representative

Customer Service Representative I

Veolia
Boise, Idaho, United States
Full-time

Job Description

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose :

The Customer Service Representative I is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Idaho Public Utilities Commission requirements.

The customer service center performs a variety of customer facing duties, is responsible to take a high volume of customer calls, respond to emails and website portal requests, process customer requests to turn on and off water and make payment plans.

Primary Duties / Responsibilities :

The day-to-day operations include, but are not limited to the following :

  • Ensure customer calls / contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
  • Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions.
  • Responsible to achieve customer service metrics and satisfaction levels.
  • Ensure all service orders are complete and entered into CC&B.
  • Promotes / explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).
  • Assist with routing new development for meter reading and entry into CC&B.

Other Responsibilities :

As requested, participate in other initiatives such as, but not limited to, CC&B Upgrades, Web Upgrades, or other special projects at the direction of the Customer Service Supervisor, Manager or Director.

Qualifications

Education / Experience / Background :

  • High School Diploma / GED is required.
  • 1-3 years of experience in a customer service center or equivalent Veolia work experience, preferably in a Regulated Utility.
  • Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner

Knowledge / Skills / Abilities :

  • Fine-tuned organizational, interpersonal, and problem-solving skills to create positive interactions with customers.
  • Strong communication (oral and written) and listening skills to understand the customer’s situation and respond effectively by phone, email, in writing, or in person, in a helpful and professional manner.
  • Practiced problem solving and critical thinking skills to determine solutions to a customer’s problem resolving issues effectively.
  • Ability to communicate escalated questions and or issues to the Lead CSR or Supervisor effectively.
  • Demonstrates patience and politeness, especially when interacting with difficult or irate customers.
  • Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals.
  • Flexibility - ability to fill-in as needed to cover critical tasks / roles.
  • Attention to detail in order to follow company processes and Commission rules.
  • Integrity ability to maintain confidentiality of customer information.
  • Ability to prioritize and manage multiple competing work priorities successfully.
  • Ability to function in the digital world, using computer, laptop, tablet, smartphone devices and software to communicate and perform and record work.
  • Proficiency with Google Products.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

12 days ago
Related jobs
Promoted
Rob Link - State Farm Agent
Eagle, Idaho

Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. If you enjoy working with a variety of clients, are customer-focused, self-motivated, and interested in a. Service can include responding to inquiries regarding insuranc...

Promoted
Robert Half
Boise, Idaho

We are seeking a Customer Service Representative based in BOISE, Idaho, United States. Proven experience in customer service or a related role. This role serves as an integral part of our team, focusing on initiating and receiving calls from customers, maintaining high-quality communication standard...

Promoted
Spade Recruiting USA
Boise, Idaho

Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...

David's Bridal
Boise, Idaho

Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task an...

UsaSurveyJobBoard
Boise, Idaho
Remote

Earn at Home by Taking Polls - Customer Service Representative - Data Entry Clerk - Work from Home & Part Time. If you are the type of person who is self-motivated and comfortable working on your own at home, enjoy such work as email customer service, data entry and review products, then you are the...

KB Home
Boise, Idaho

The Customer Service Warranty Representative is responsible for scheduling subcontractors, evaluating the subcontractor's work and completing construction warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service Representative will carry out homeown...

Tide Cleaners
Meridian, Idaho

As a Customer Service Representative, you will provide exceptional service to our customers and ensure their satisfaction with our dry cleaning services. Responsibilities: Greet customers in a friendly and professional manner Answer customer inquiries about our services and pricing Process customer ...

Suburban Propane
Boise, Idaho

Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service. Coordinate with Customer Service Center (CSC), regional and corporate employees to ...

FLOFORM
Meridian, Idaho

Required immediately, our Boise Branch is seeking a full time Customer Service Representatives! Monday thru Friday 8am-5pm. CSR is responsible for completing estimates for customers for potential products or services. Provides a positive customer experience by qualifying, educating and selling the c...

Intuit - TurboTax
Boise, Idaho
Remote

The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...