Customer Success Manager
Job Description
Job Description
Company Description
Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability.
Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice.
We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence all delivered through our SaaS platform, Expert iQ.
Leveraging proprietary data and analytics, we give plaintiff firms a winning edge.
Job Description
Our Customer Success organization is a dynamic, tight-knit team building client relationships and leading retention. As a member of the Customer Success team, you’re both a face of Expert Institute and a strategic partner to our clients.
Our Customer Success team members understand the pulse of the legal industry and can communicate how our expert services will transform a firm’s caseload.
Customer success operations move quickly, but so does your potential for promotion. Our leaders value development and training every team member has a track towards success.
Plus, top performers are invited to an all-expense paid annual Leaders Club trip to a sunny destination. If you’re ready to meet ambitious goals and drive growth in one of the most explosive tech verticals, we want to hear from you.
ABOUT THE POSITION :
- Manage and grow a book of high value subscription accounts
- Build strong relationships and rapport with our existing attorney clients through phone calls, emails and onsite visits, serving as their primary point of contact
- Oversee client communications, track account health and work closely with Sales to prepare accounts for renewal
- Present proposals and discuss pricing with renewing accounts
- Strategically increase usage of our service within each firm and maximize retention rates
- Work closely with our Medical and Research teams to deliver exceptional client experience
- Bring passion, high energy, and a strategic mindset to help us provide superior service
- Stay up to date on the latest and most relevant legal industry news and updates
- Support other members of the CS and Sales team with tasks and projects as needed
Qualifications
YOUR BACKGROUND :
- 3-6+ years of relevant sales, client relationship, or client engagement experience
- Experience at a SaaS company preferred
- Salesforce experience preferred but not required
- Strong presentation and communication skills
- Knowledge of legal industry is a plus but not required
- Ability to work autonomously and in a team setting in a fast paced startup environment
- A positive and professional disposition
- Continuous interest in learning and growth
- Some travel required
Additional Information
All your information will be kept confidential according to EEO guidelines.
Broker Customer Success Manager - Great Lakes Region
Broker Customer Success Manager. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and ru...
Manager Mid-Market Customer Success
A company is looking for a Manager, Mid-Market Customer Success (East Coast). ...
Customer Success Manager
Customer Success Representative - Pharmaceutical Manufacturing. Successfully Servicing Clients Globally for Over 50 Years. Serve as the Primary Technical Liaison for Customer Service Requests. Perform Both On-Site and Remote Work Supporting Customer Needs. ...
Customer Success Manager 2
A company is looking for a Customer Success Manager 2 in a remote position. ...
Data Engineering - Manager, Customer Success
Participate in architectural discussions to build confidence and ensure customer success when. You are responsible for institutionalizing data driven insights and recommendations to bring customer strategies to life. The candidate will become familiar with the strategic direction of our customers an...
Principal Customer Success Manager
A company is looking for a Principal Customer Success Manager - Strategic Accounts. ...
Customer Success Manager
Job Title: Customer Success Manager. As a Customer Success Manager, you will play a critical role in this transformation, empowering our clients to optimize and elevate their delivery processes through our innovative platform. BringOz is growing and is looking for a talented individual with a wide s...
Manager of Customer Success
The Customer Success Manager is essential to ensuring that our customers have a great experience while also helping us meet our business goals at Fullpath. Oversee a team of Customer Success Managers (CSMs). Manage performance metrics tied to Customer Success, ensuring all Fullpath initiatives are s...
Customer Success Manager
Redgate is looking for a passionate Customer Success Manager to build long term partnerships with our customers, to simplify and accelerate their journey to success and time to value with our solutions. Reporting to the Head of Customer Success, this is an important role with company-wide exposure t...
Customer Success Manager
The Customer Success Manager, supports all non-digital incentives programs, In-Store/ Merchandising/ At Home/ Digital Media, for CPG and Retail marketers. Minimum of - years’ experience ranging for college internships to a professional position in Campaign Management, Customer Success, or Customer S...