Production Support Engineer - Equities

Our Hedge Fund client is looking to hire a Production Support Engineer to join their Equities Technology team. This is an onsite role that can sit in either Midtown Manhattan, Old Greenwich, CT or Brickell Miami, FL.

Apply below after reading through all the details and supporting information regarding this job opportunity.

The principal responsibilities are as follows :

Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and / or infrastructure subject matter experts (internally or at vendors) when appropriate.

Manage communications to the trading staff and internal stakeholders regarding issue / resolution.

• Collaborate with other technical support engineers who may need assistance working on an issue; utilize his / her area of expertise to help others to most quickly facilitate solutions for the customer.
• Build working relationships with trading groups, especially those based in US but also those in Europe and APAC. Work with global counterparts to provide seamless global coverage.
• Trading Infrastructure / Platform Status Communications disseminate messages to the appropriate trading staff regarding trading infrastructure / platform issues, exchange updates, etc.
• Uplift environment management tools to reduce risk and streamline efficiency of Support team.
• Assist with automating processes to achieve efficiency and streamlined trade support.
• Document and create new knowledge base to provide the most effective solutions to trading issues.
• Deployment of, support of, and monitoring of the firm's internal trading systems.
• Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.
• Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software / new version releases.

Qualifications Required :

• Hands on experience with Python, bash, or other Linux shell scripting technologies.
• Experience supporting applications, including ability to debug issues by using log files and Linux shell commands.
• Able to manage multiple application environments that can each scale to dozens of hosts.
• Able to work in a fast-paced global team as individual contributor.
• Need to be able to multitask across simultaneous projects.
• Excellent communication and interpersonal skills.
• Experience with version control systems (GIT a plus).
• Familiarity with, and proponent of, the SDLC process.
• Strong multi-tasking analytics skills, and ability to proactively identify issues before they become major problems.
• Detail-oriented, demonstrating thoroughness and strong ownership of work.
• Quick learner with a demonstrated strong aptitude for learning new technologies and understanding how to utilize them.
• Experience in financial technology, SQL, and NoSQL databases a plus.
• Experience with colocation a plus.
• Experience with multicast a plus.
• Experience managing software on AWS a plus.

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