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Implementation Specialist

Implementation Specialist

gWorksOmaha, NE, US
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Job Description

Job Description

Salary : $68,000$80,000

About gWorks :

gWorks builds software that helps small local governments work better. Our clients are public servants city clerks, utility billing staff, public works teams, and county administrators who keep their communities running. Their work is essential, but often constrained by outdated tools.

We fix that. Our cloud-based platform replaces legacy systems with simple, integrated software built specifically for small governments. We serve thousands of communities nationwide, streamlining operations, improving service delivery, and making day-to-day work more manageable.

Were consolidating several acquired products into one platform and guiding our clients through this transition. Its complex, important work and we need a leader who can execute at a high level to help drive that transformation.

The Role :

As anImplementation Specialist, youll be the primary guide for clients adopting gWorks software. From project kickoff to go-live and seamless handoff to Client Success, youll combine technical expertise with strong client relationship skills to ensure every onboarding experience is smooth, impactful, and sets clients up for long-term success.

This is a great role for someone who thrives in a client-facing environment, has strong organizational and technical skills, and is passionate about helping others unlock value from technology.

How Youll Make an Impact :

  • Lead Onboarding Projects

Guide clients through adoption of gWorks software modules including Utility Billing, Accounting, General Ledger, Accounts Payable, Bank Reconciliation, Payroll, Mapping, and Citizen Engagement.

  • Be the Main Point of Contact

    • Act as the trusted partner for clients during onboarding, providing clarity, continuity, and expertise from kickoff through handoff.

  • Configure & Optimize

    • Configure software to align with gWorks best practices and the clients policies, ensuring accurate setup and smooth workflows.

  • Coach for Success

    • Provide hands-on training and coaching to help clients adopt product features, maximize utilization, and see value quickly.

  • Track & Analyze

    • Monitor onboarding project progress, gather client feedback, and analyze data to measure success, identify risks, and improve processes.

  • Collaborate Cross-Functionally

    • Partner with Product, Client Success, and Support teams to share insights, resolve issues, and contribute to ongoing software and process improvements.

  • Document Everything

    • Maintain clear and accurate documentation throughout onboarding to ensure transparency and alignment across teams.

    What Success Looks Like :

  • Efficient onboarding processes that reduce client ramp-up time
  • High client satisfaction scores and smooth handoffs to Client Success
  • Strong early adoption of product features and workflows
  • Accurate software configuration aligned to client needs
  • Cross-team visibility and communication around client progress
  • Client feedback that drives tangible improvements in onboarding and product design

    • What Youll Bring :

  • 4+ years of experience in client onboarding, implementation, or software adoption
  • Experience working with SaaS platforms; municipal or GovTech background a strong plus
  • Ability to configure and troubleshoot software solutions, particularly in accounting, payroll, or government workflows
  • Excellent communication, coaching, and organizational skills
  • Strong problem-solving skills with a proactive, analytical mindset
  • A track record of balancing responsibility, authority, and accountability
  • Self-starter mentality with strong ownership and follow-through
  • Collaborative spirit and a passion for helping clients succeed

    • Where Youll Work :

    We support great work from wherever you work best. Expect to travel for the final interview and onboarding.

  • Omaha-based? Hybrid model with in-office collaboration on Tuesdays and Thursdays
  • Remote? Fully supported to work from anywhere in the U.S.

    • Compensation & Benefits :

  • Salary Range : $68,000$80,000
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Generous PTO and company holidays
  • A culture of ownership, growth, and mission-driven work

    • A Note to Candidates :

    You dont have to meet every requirement to apply. If this role excites you and youre passionate about helping clients succeed with meaningful software, wed love to hear from you.

    Equal Opportunity Employer :

    gWorks is an equal opportunity employer. We value diversity and inclusivity, and we are committed to creating a respectful and empowering environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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    Implementation Specialist • Omaha, NE, US