Customer Service Representative

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt, accurate, thorough, and courteous responses to all customer inquiries.

You will handle both routine and non-routine inquiries, ensuring effective customer relations and resolving any issues that may arise.

Additionally, you will have the opportunity to provide feedback to management, contribute to process improvements, and assist with training new employees.

Job Specifications :

• Job Type : Full-time
• Location : Columbia, SC
• Pay Rate : $16 / hr - $18 / hr
• Shift : 1st

Roles and Responsibilities :

• Provide prompt, accurate, thorough, and courteous responses to all customer inquiries
• Handle non-routine inquiries that may require deviation from standard procedures
• Perform research as needed to resolve inquiries
• Ensure effective customer relations by responding accurately, timely, and courteously via telephone, written communication, web, or walk-in inquiries
• Adapt responses or conduct extensive research to handle situations that require it
• Accurately document all inquiries
• Initiate or process adjustments and perform additional research to resolve inquiries
• Coordinate with other departments to resolve problems
• Respond to, research, and / or assist with priority inquiries and special projects as required by management
• Provide feedback to management regarding customer problems, questions, and needs
• Maintain accurate records on complaints and customer comments, making recommendations for changes to management
• Follow through on complaints until resolved or report to management as needed
• Maintain basic knowledge of quality work instructions and company policies
• Assist with process improvements by recommending changes in procedures and techniques
• Maintain productivity, quality, and timeliness standards
• Assist with the training of new employees and cross-training of coworkers

Qualifications & Skills :

• 2 years call center experience
• Excellent verbal and written communication skills
• Proficient spelling, punctuation, and grammar
• Strong human relations and organizational skills
• Ability to handle high-stress situations
• Good judgment
• Ability to handle confidential or sensitive information with discretion
• Ability to learn and operate multiple computer systems effectively and efficiently
• Basic computer operating skills
• Familiarity with standard office equipment
• Knowledge of word processing, spreadsheet, and database software is preferred

Opportunities :

• Opportunity to work in a dynamic and fast-paced customer service environment
• Chance to contribute to process improvements and recommend changes in procedures and techniques
• Opportunity to provide feedback and make recommendations to management
• Possibility for career growth and advancement within the company
• Chance to work with a diverse team and contribute to a positive work culture

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity.

It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.