Zachary Piper Solutions is currently seeking a Customer Service Representative on Ft. Belvoir supporting all base communications.
Responsibilities for the Customer Service Representative include :
- Prepare orders in the NetPlus database by creating a TSR (Telecommunications Service Request) using the information obtained from the customers
- Coordinate with appropriate supervisors for time and material estimates.
- Work directly with Outside Plant technicians and Inside Plant technicians on any service order questions or issues and / or trouble calls as needed
- Resolve routine pricing inquiries to include issuance of Corrected Service Orders if needed
- Update the NetPlus database. This includes building new cables, creating new connectivity devices, updating LENs, updating connectivity for phone numbers and circuits, etc
- Give verbal and written instructions for all telecommunication devices used on Fort Belvoir
Qualifications for the Customer Service Representative include :
- 2-3+ years of relevant experience
- Experience with handling ticket / service requests or working in an administrative assistant or customer service related position
- ACTIVE DoD SECRET Clearance
Compensation for the Customer Service Representative include :
- $55K-$60K based on experience
- Full Benefits : Cigna Healthcare, Guardian Dental, VSP Vision, 401k with Voya through ADP
- PTO and 11 federal Holidays
Keywords : Army, US Army, Army Reserve, Army national Guard, Ft. Belvoir, communications, Virginia, 22060, Customer service, administrative assistant, CSR, Customer service representative, telecommunication, secret clearance, clearance jobs, cleared jobs, DoD, department of defense, ticketing, ticket, tickets, ticket requests, Database, tracking, admin, admin assistant,
Customer Service Representative - Sales Ops
A company is looking for a Customer Service Representative - Sales Ops. ...
Remote Customer Service Representative 50k-60k/Year - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Representative II Customer Service
A company is looking for a Representative II, Customer Service. ...
Showroom Customer Service Representative
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-doll...
Remote Customer Service Representative
Key Responsibilities:Answer inbound calls from customers with questions related to their accountsResolve customer inquiries and complaints effectivelyProcess transactions and maintain knowledge of company programs and policiesRequired Qualifications:Must be at least 18 years old with a High School D...
Customer Sales And Service Representative 2
Assists Customer Sales and Service Representative with minor customer service issues, responsible for CRM (Customer Relationship Management) with regular UFA customers. The Representative provides service in accordance with UFAs Customer Service Policy and initiates and/or implements corrective acti...
Outside Customer Service Representative
Outside Customer Service Representative is responsible for window cleaning for our commercial and residential customers. Responsible for completing the window cleaning, customer engagement and customer satisfaction. Provide excellent customer service. We will always treat every customer as though th...
Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Customer Service Representative - TurboTax
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Entry Level Marketing and Customer Service Representative - Verizon
Community : Our team members and our customers are a part of our family; the community our team has built is continuously supported and honored. ...