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Senior Customer Service Representative

VirtualVocations
Lubbock, Texas, United States
Full-time

A company is looking for a Senior Customer Service Representative to provide exceptional service to policyholders in the Long Term Care department.

Key ResponsibilitiesHandle customer inquiries via phone and written correspondence, including processing transactionsEducate customers on product features and resolve complex issuesMaintain accurate customer account information and manage follow-up documentationRequired Qualifications, Training, and EducationHigh school diploma or military experienceMinimum of 1 year of customer service experience, preferably in a call center environmentProficiency in Microsoft Office applicationsBachelor's or Associate degree preferredPrevious experience in the insurance industry preferred

15 hours ago
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