Customer Success Manager

About the Company :

Atlantic IT seeks a proactive and results-oriented Client Success Manager to join our team. The ideal candidate will have a strong background in account management and project coordination, with the ability to manage client relationships and ensure the successful delivery of projects.

This role requires excellent organizational skills, a proactive attitude, and the ability to collaborate with stakeholders at all levels.

• About the Role :
• Client Relationship Management : Serve as clients' primary point of contact, managing and nurturing long-term relationships.

Understand client needs and ensure their requirements are met.

Project Coordination : Coordinate and facilitate kick-off meetings to define project scope, objectives, and deliverables.

Develop and maintain project plans, timelines, and budgets.

• Communication : Regularly communicate with clients to provide project updates, gather feedback, and address concerns. Collaborate with cross-functional teams to ensure alignment on project goals.
• Client Success : Oversee the management of client accounts, ensuring all deliverables are met. Track and report on account performance and project status to ensure client satisfaction.
• Risk Management : Monitor and control project risks and issues, implementing mitigation strategies as necessary. Ensure all project documentation is up to date and accurately reflects project status.
• Process Improvement : Identify opportunities for process improvements and implement best practices in client success and project management to enhance efficiency and effectiveness.
• Customer Engagement : Engage with customers to understand their needs and ensure their requirements are met throughout the project lifecycle.

Qualifications : Experience : Minimum of 2-3 years of experience in account management and project coordination.

Education : Master’s degree in Computer Applications, Bachelor’s degree in Physics, or a related field.

Skills :

• Strong organizational and multitasking skills with the ability to prioritize and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Proficiency in project management methodologies and best practices.
• Advanced Microsoft Word and Excel knowledge for efficient documentation and data analysis.
• Proven ability to manage project risks and issues, implementing effective mitigation strategies.
• Experience in developing and executing digital marketing strategies is a plus.
• Proactive and results-oriented mindset.
• Strong attention to detail and commitment to quality.
• Ability to work in a dynamic and fast-paced environment.
• High level of integrity and professionalism.

The Client Success Manager role at Atlantic IT is designed for a proactive individual with strong skills in account management, project coordination, and client relationship management.

The position requires a candidate who can effectively communicate, manage project risks, and implement process improvements to ensure client satisfaction.

With a competitive compensation range of $45,000 - $105,000 , along with bonus and commission opportunities, this role is ideal for a motivated professional seeking growth and success in a fast-paced environment with ample opportunities for career advancement.