Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations.
With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe in championing all perspectives, individuals, and teams because we understand the importance of seeing the world and our business through many different lenses.
We are building a team as diverse as the world we serve.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Position Summary
Responsible for every aspect of the store operation, which includes selecting, coaching, and developing store teammates as well as merchandising, advertising, and promotion of products and services.
Responsibilities
- Customer service
- Drive store sales & promotions
- Build Customer Satisfaction & Loyalty
- Creating Results for Teammates, Customers, and the Company
- Understand alternative tire sourcing and competitors
- Payroll, budgets, and store goals
- Responsible for record keeping and relevant financial information
- Manage, schedule, and assign staff according to their skill level
- Attend paid training to stay up-to-date with new developments in the automotive service industry
- Follow up with customers to obtain feedback and ensure they are satisfied with received services
- Other duties as assigned
Minimum Requirements
- High School Diploma or equivalent
- Demonstrated success in retail sales management
- Problem solving as it relates to customer complaints
- Aptitude to manage inventory, order scheduling, and ongoing merchandising displays
- Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
- Teammate and customer communication skills
- Negotiation and conflict resolution skills
- Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
- Must have completed all current and required Firestone Complete Auto Care education courses & modules required for this position
Preferred Qualifications
2-year college degree or equivalent
Our Crew Knows Benefits
Health benefits that start on day one of employment, for all of our full-time teammates :
- Paid vacation and holidays
- On-the-job training and company-funded ASE certifications
- Tuition reimbursement program
- 401(k) match
- Vision and Dental Coverage
- On-demand pay (daily pay) program available
Our Values Give Back To You
- Professional Development : No matter where you’re at in your career, we’ve got the resources to help you level up.
- Community & Involvement : We pride ourselves on working with our local communities and giving back where we can.
- Integrity & Teamwork : Part of what makes our teams different is our family-like mentality and drive to do things right, always.
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