Head Cashier

Title

Head Cashier

Pay Grade

Non-Exempt

Major Department

Front End

Minor Department

Front End

Reports to

Front End Manager, Store Manager

Job Summary : Head Cashiers are responsible for providing excellent customer service to all guests at the Point of Sale (POS).

They ensure each customer leaves Pete’s Fresh Market with an outstanding experience, while delivering fast, friendly, and accurate transactions.

They must maintain proper control of cash, ensure customer satisfaction, and safeguard company assets. This position requires adhering to all procedural guidelines set by the Front End Department and the company.

As a team member of Pete’s Fresh Market it is important that Pete’s Four Pillars of Value, Aesthetic, Quality, and Customer Service are always exemplified.

Essential Job Requirements

• Must have a complete knowledge of all produce codes, bakery codes and an extensive understanding of weekly sale items, company coupon policy, and other store policies required during check-out.
• Issues receipts, refunds, credits, rain checks or change due to customers.
• Receives payment by cash, check, credit cards, gift cards, or automatic debits.
• Operates cash register by passing price coded items across electronic scanner to record price, enter in PLU or UPC manually, compile printed list, and display cost of customer purchase, tax, and rebates on monitor screen.
• Maintains clean and orderly checkout areas and make sure no personnel items are in the area.
• Ensures all service standards are frequently met and often exceed company expectations.
• Assist with actual store operation activities such as stocking shelves, assisting with customers, and cleaning, depending upon business needs.
• Maintain a positive work environment for all cashiers
• Resolve cash tills at the end of every shift
• Manage and perform all check-out functions on a daily basis
• Communicate clearly and openly with customers
• Manage the check-out area and ensure each station remains clean and efficiently run
• Respond to Cashiers’ requests for price checks and other functions for customer service
• Listen to customer complaints and questions and refer them to the Customer Service Lead when required
• Ensure all stations have adequate cash and change at all times
• Serve as the primary point-of-contact for customer service associates
• Other duties as assigned.

Education / Certifications

• High School Diploma or G.E.D. with 0-3 years of experience in grocery store or similar retail environment.
• Must have a valid and up to date Food Handler’s Certificate.
• Must have above average cash handling and basic math / calculating skills.

Other Knowledge, Skills, and Abilities

• Must be capable of providing and modeling exceptional customer service.
• Must have excellent communication skills in order to communicate effectively with customers, store leadership, and fellow-team members.
• Must be detail oriented, self-motivated, and able to work independently or in groups.

Work Environment / Physical Demands

Must have the physical ability to stand for extended periods of time, bend, climb, balance, stoop to grasp objects, kneel, crouch, crawl, frequently push / pull up to 100 lbs.

frequently lift and / or move loads up to 50 lbs., and occasionally lift 75 lbs.

• Occasional high stress when dealing with systems / customers / staff.
• Able to work a flexible schedule with various shifts, including weekends and holidays, as determined by the store / business needs and as required to ensure adequate store staffing.
• Must have reliable source of transportation.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job.

Rather, they are intended only to describe the general nature of the job.