Lab Supervisor - Customer Service Center (1st Shift)

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world.

It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation.

We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.

Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization :

Lab Client Services Admin

Job Summary :

Supervises effective and efficient integration of team and support functions for Clinical and / or Anatomic Pathology departments.

Plans, coordinates, and supervises the activities of support personnel. Works with manager to support quality assurance functions and training of clerical functions for new faculty and staff.

Position Hours

First Shift

Department Summary

Our new 110,000-square-foot diagnostic core laboratory supports the needs of Vanderbilt University Medical Center's inpatient hospitals, outpatient clinics, regional hospitals, and extramural practice customers.

Located five miles north of the 21st Avenue Nashville campus, the laboratory has expanded capacity to bring more testing to Vanderbilt, deploy innovative technology, improve patient care, and enhance team collaboration.

The laboratory offers an expanded test menu supporting routine and specialized testing and aims to become the preferred reference laboratory provider in the southeast region.

Key Responsibilities

• Manages clinical and / or anatomic pathology support services to ensure optimal performance of the team.
• Responsible for quality assurance functions for Clinical and / or Anatomic Path Support.
• Oversees supervisory activities of support personnel.
• Participates in the financial activities of the laboratory.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

Quality Assurance (Advanced) : Successfully applies quality management techniques to challenging and complex situations.

Uses techniques across multiple departments where business processes cross organizational lines. Demonstrates the ability to lead a group through quality management tasks resulting in measurable system, product and service improvements.

Often takes a lead role in highly pressurized situations when there is a need to achieve superior results. Consistently delivers results in a creative and imaginative manner while setting a standard for others.

Data Access and Reporting (Advanced) : Demonstrates the uppermost levels of expertise in locating, organizing, interpreting and reporting data in challenging and complex situations.

Expert at finding and visually documenting groups of facts not previously known. Delivers complex reports via data mining and data warehousing.

Often takes a lead role in highly pressurized situations when there is a need to achieve results. Consistently delivers information in a creative and imaginative manner while setting a standard for others.

Customer Service (Advanced) : Demonstrates a high level of customer sensitivity and has shown insight into customer business issues.

Demonstrates a work ethic where customers display confidence and trust in the service provided. Anticipates, plans for and meets increases in customer needs and service levels.

Removes barriers and establishes procedures to improve organizational customer service activities.

Medical Terminology & Documentation (Intermediate) : Demonstrates mastery of medical terminology and documentation in practical applications of a difficult nature.

Possesses sufficient knowledge, training, and experience to be capable of successfully delivering results without requiring support and instruction from others.

Able to train and educate by setting the example, giving instruction, providing leadership, and generally raising the level of performance of others while on the job.

Mentoring & Coaching (Advanced) : Demonstrates high levels of training and mentoring expertise in challenging and complex situations.

Often takes a lead role in highly pressurized situations when there is a need to achieve training results. Consistently provides training and mentoring in a creative and imaginative manner while setting a standard for others.

Knows how to use failure as a learning process in a constructive way, replacing contention and conflict with enthusiasm and confidence.

Personalizes the impact of behavior on performance and assignments. Has a proven track record of providing constructive suggestions, facilitating implementation of programs and improvements, recognizing achievements individually and reinforcing success.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities :

• Organizational Impact : Plans and sets day-to-day objectives for the team that have a direct effect on the results of the department or area that the job is in.
• Problem Solving / Complexity of work : Resolves technical and operational problems within provided guideline.
• Breadth of Knowledge : Applies advanced subject matter knowledge within a specific technical area and basic management knowledge to support the team.
• Team Interaction : Leads / supervises a unit within a department or a small department. Typically without budget or hire / fire authority.

Role is typically a 'working' supervisor.

Core Capabilities :

Supporting Colleagues : - Develops Self and Others : Invests time, energy, and enthusiasm in developing self / others to help improve performance e and gain knowledge in new areas.

• Builds and Maintains Relationships : Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively : Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

Delivering Excellent Services : - Serves Others with Compassion : Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.

• Solves Complex Problems : Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support : Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

Ensuring High Quality : - Performs Excellent Work : Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.

• Ensures Continuous Improvement : Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements : Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

Managing Resources Effectively : - Demonstrates Accountability : Demonstrates a sense of ownership, focusing on and driving critical issues to closure.

• Stewards Organizational Resources : Applies understanding of the departmental work to effectively manage resources for a department / area.
• Makes Data Driven Decisions : Demonstrates strong understanding of the information or data to identify and elevate opportunities.

Fostering Innovation : - Generates New Ideas : Proactively identifies new ideas / opportunities from multiple sources or methods to improve processes beyond conventional approaches.

• Applies Technology : Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• Adapts to Change : Views difficult situations and / or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications :

Responsibilities : Certifications :

Certifications :

Medical Laboratory Technician - American Society for Clinical Pathology (ASCP)

Work Experience :

Relevant Work Experience

Experience Level : 4 years

4 years

Education : Bachelor's

Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action.

EOE / AA / Women / Minority / Vets / Disabled