The Operations Team Lead is responsible for the execution of all back of house functions in the store; including leading the operational process, unloading trailers, processing new receipts, price changes, merchandise return management, and housekeeping.
The Operations Team Lead is expected to achieve operations timelines and Carton per Hour (CPH) and Units per Hour (UPH) goals.
The Operations Team Lead is a non-exempt position.
Essential Functions :
- Perform the operational process and support operations functions related to inventory control such as accepting truck manifests, returns to vendor, transfers, mail outs / delivery, store supplies ordering and model best practices
- Plan ahead and properly prep receiving area for expected merchandise
- Prep whiteboard communications with manifest information and other needed items
- Assign associate roles during the receiving (unload and sort), merchandise processing / prepping, and stocking process and ensure that they completely understand each of their functions
- Maintain the cleanliness and organizational standards for the receiving area and stockroom
- Develop and work from a daily prioritized workload plan
- Process transfers, returns to vendors (RTV), damages, and mark out of stock (MOS) merchandise in partnership with Asset Protection.
- Lead the maintenance tasks including light bulb replacement, ceiling tile replacement and replacing sales floor and maintenance supplies.
- Bail cardboard and prepare plastic for recycling.
- Ensure the cleanliness of the sales floor and the receiving area following processing on truck days.
- Housekeeping includes being responsible for the cleanliness of the facility specifically the restrooms, associate lounge, and office areas.
Note : if applicable, specific stores may have 3rd party cleaning service)
- Maintaining a safe shopping and working environment
- Support the Omni functions in the store including picking, packing and shipping customer orders
- Open and close the store, including weekends
- Approve select point of sale transactions such as returns and voids.
- Resolve customer service issues as needed.
- Understand and be able to use all building operating systems
Education / Experience Requirements :
Position Contribution Level : Intermediate Level
Minimum Education & Experience :
- High School Diploma or GED equivalent
- Read and speak English
- Ability to read and adhere to all policy and procedure manuals
Preferred Education & Experience :
Retail Operations Experience
Physical Requirements :
- Must be able to lift between 10 lbs to 72 lbs at floor level and / or team lift when necessary
- Ability to push or pull 100 lbs to 500 lbs carts to sales floor
- Ability to operate a computer
- Ability to work unsupervised
- Ability to stand for long periods of time
- Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks
Reporting Relationships :
Supervisor : Operations Team Manager, Merchandise Team Manager or Assistant Store Manager-Merchandising
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