JJ Buckley Fine Wines, one of the nation's premier on-line fine wine retailers, is looking for a Customer Service Associate to work with our customer service team.
The ideal candidate will be an experienced customer facing individual, will have excellent communication and organizational skills, and has an empathetic, problem-solving approach to helping customers!
What will you be doing?
Resolve customer issues regarding shipments, order inquiries, including making special arrangements
Nurture customer relationships through inbound phone, email and chat channels. Gather insight from customer interaction to help improve services and customer benefits.
Act as a customer advocate by resolving customer initiated cases in a high quality and timely manner
Project a professional company image through in-person, phone and email interaction
Coordinate between the Sales Department and the Warehouse Team to insure seamless processes for customers
Leverage customer service interactions into selling opportunities
Requirements
What will our ideal candidate bring to the table?
Minimum of two years in customer service or sales, customer facing roles
ECommerce, direct to consumer experience preferred
Knowledge of the wine industry a plus
Experience using NetSuite, or other ERP systems
Must be highly proficient in Microsoft Office, the Internet and computer aptitude
Ability to learn new software
Must have ability to multitask, work well under pressure, and able to adhere to strict deadlines
Excellent organizational & interpersonal skills with strong attention to detail
Provide good verbal and written communications to all levels of management, both internally and externally
A high level of organization, ability to prioritize and self-initiative
Work effectively in team environment
Benefits
Medical, Dental & Vision. 401k. PTO, sick time.
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