Based in Los Angeles since 1957, Pasquini Coffee Co. specializes in the sales and service of home and commercial espresso machines.
In 2024, Pasquini merged with Espresso Services (ESI), a technical coffee service company; setting the standard for service quality and customer support in the specialty coffee industry.
The Company is a leader in the specialty coffee industry with the goal of helping customers serve a high quality and consistently prepared coffee beverage through technical excellence.
This role is responsible for performing installation, service repairs, and maintenance work on customer-owned and company-owned coffee equipment both at customer locations and in the shop.
This position is also responsible for providing high-quality work and excellent customer service to ensure highly satisfied customers.
Your Responsibilities
The essential functions include, but are not limited to the following :
- Travel the region to install, repair, and maintain espresso machines, coffee brewers, grinders, and other specialty coffee equipment.
- Utilize a company issued iPad to track time and materials in the FieldAware app, our field service management software.
- Keep customers in the loop with timely updates on repair status and estimated timeframes.
- Making sure your company provided service vehicle is neat, organized, and well-stocked.
- Contribute to a tidy and efficient shop environment.
- Participate in a weekly on-call rotation for after-hours service.
- Assist other service technicians with installations and parts delivery.
Requirements
Minimum Qualifications
- High school diploma or general education degree (GED).
- Valid driver's license with the ability to be insured.
- Time management.
- Customer service skills.
- Oral and written communication skills.
- Troubleshooting skills.
- Ability to be a team player.
Preferred Qualifications
- Working knowledge of multimeter use.
- Vo-Tech school degree; or one to two years related experience with electrical and hydraulic systems.
- Experience with Google Workspace (Gmail, Chat, Drive, Calendar).
- Experience in the coffee industry.
Benefits
Position Benefits
- Pay range $28-$34 / hr
- Bring your own device policy with $30 per pay period cell phone reimbursement.
- Take home service vehicle with a gas card.
- Company issued credit card for business related expenses including tools.
- We do not expect our technicians to pay for anything out of pocket.
- In house technical support provided by our highly experienced technicians.
- We average 10 years of experience across the service team.
ESI as an Employer
- Medical, dental and vision insurance.
- Retirement account matching.
- Generous vacation policy & paid holidays.
- Company paid life insurance & long term disability.
- Ongoing career development & training.
- Educational assistance program that reimburses tuition.
- Discounts on products from our sister company, Intermix Beverage.
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