Call Center Representative - Boston Children's Hospital Waltham

Job Description

The Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services.

Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

• Maintain a friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adapt to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, and answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
• Use software to record patient orders.
• Maintain institutional knowledge of therapeutic diets to ensure meal orders are processed accurately.
• Maintain the privacy, safety, and dignity of each customer by observing client confidentiality and closely adhering to safety and client-based standards.
• Maintain compliance with ARAMARK’s standards of operation. Adhere to ARAMARK’s Business Conduct Policy at all times. Maintain all records and reports to ensure compliance with all local, state, and federal regulations and codes.

At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and for our customers.

In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous customer service and / or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Needs to communicate fluently in the English language.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of the shift.

Typical typing of 35 45 wpm.

Must be flexible and adaptable to change.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.

We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world.

We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.

Learn more about working here at http : / / www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

J-18808-Ljbffr