Senior Manager, Product Management - US AVS, US AVS

Amazon Vendor Services (AVS) is a paid account management program supporting Amazon’s largest and most strategic brands. Our teams work directly with vendors to maximize success on Amazon by enabling buyable selection for customers, reducing defects, lowering costs, and accelerating growth.

We are constantly inventing new ways to deliver value to enrolled brands partnering across global business, technology, and operations teams to build scalable solutions, increase efficiency, and improve satisfaction working with Amazon.

AVS Central is a Product and Program team responsible for improving the value of the AVS offering. We work backwards from Amazon’s vendors, using robust mechanisms to collect vendor feedback and find ways to improve the AVS value proposition.

We innovate on behalf of vendors by piloting and launching new service tiers, offering better data and insights, increasing speed-of-support, and partnering across teams to build new unique-to-AVS programs.

AVS Central also builds and manages best practices for our AVS Customer Success (CSM) teams, ensuring each vendor is receiving consistent, industry leading service.

In addition to innovating on behalf of enrolled vendors, AVS Central works to improve program efficiency partnering across teams to streamline processes and deliver automation, allowing us to provide a higher level of service with less manual effort.

This Senior Manager, Product Management role leads the US AVS Central team and owns the strategic vision for US AVS. The person in this role will be expected guide AVS through the next phase of the Program’s lifecycle, improving how we leverage AI to deliver service efficiently, how we partner with Amazon Category teams, how we develop and allocate talent, and how we deliver vendor support globally.

They will be responsible for defining and iterating on the AVS value proposition, optimizing our delivery model and pricing, and thinking big to identify and adapt to emerging vendor needs.

This role will lead a team of Program and Product Managers, and will be expected develop their team to deliver results at a high level.

They will also be expected to deliver through influence working through our 400+ CSMs across four VP orgs, and building strong working relationships with international counterparts.

Finally, they are expected to advocate for AVS vendors and teams internally driving AVS requirements with engineering and operations teams across the company.

Key job responsibilities

The ideal candidate for this role will have demonstrated experience leading large, complex programs in a fast-paced environment.

They will have strong interpersonal and communication skills and be an expert at delivering through direct and stakeholder teams.

They will be a strategic thinker, able to zero-in on key insights from data and anecdotes and make high-judgement decisions quickly.

Finally, they will be passionate about Amazon’s vendors and laser-focused on working backwards from vendors to deliver an industry leading account management service.

We are open to hiring candidates to work out of one of the following locations :

Seattle, WA, USA

BASIC QUALIFICATIONS

• 12+ years of product or program management, product marketing, business development or technology experience
• 6+ years of team management experience
• Bachelor's degree
• Experience owning / driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience with end to end product delivery
• Experience engaging and influencing senior executives
• Experience recruiting and developing high performing teams that deliver outsized results

PREFERRED QUALIFICATIONS