League Management Coordinator

League Management Coordinator

We are RCX Sports, the leader in youth sports experiences and events. While diverse in our offerings, we are the official licensee and operating partner of NFL FLAG, Jr.

NBA Leagues, NHL Street Hockey, MLS GO, and MLB Pitch Hit and Run. At RCX Sports we are committed to improving the accessibility and inclusivity of sports by enhancing the youth sports experience and creating opportunities for all athletes to play.

By partnering with premier sports brands, professional leagues and businesses, RCX works to equip local youth sports leagues with the resources, training and tools they need in order to thrive.

As an RCX Sports League Management Coordinator, you will play a crucial role in building and maintaining strong relationships with league operators across all RCX sports programs.

This role will be responsible for understanding our customer’s needs, managing accounts, and ensuring customer compliance and satisfaction.

This position requires a combination of strategic thinking, communication skills and a strong understanding of league operations and the youth sports landscape.

What you’ll do :

League Operator Onboarding :

• Manage your assigned regional account and guide new league operators through the transition from the RCX Sports Sales team to League Management team by ensuring new league operators are provided the resources to successfully launch and sustain their licensed youth sports league
• Check-in with new league operators frequently (via phone and / or in-person when applicable) to provide guidance and ensure success by connecting league operators with resources provided by RCX Sports (technology, product, marketing, customer service)
• Proactively share best practices to educate new league operators on how to efficiently launch, operate, and grow their licensed youth sports league

League Growth :

• Support the growth of all operators within your account by developing account plans and strategies to help achieve customer goals and company objectives
• Identify opportunities to advise league operators of additional products or services provided by RCX Sports that lead to increased participation, revenue, and / or expanding into multi-sport offerings
• Collaborate with cross-functional teams, including marketing, events, product development, and customer service, to regularly present new resources, opportunities, and partnership benefits to league operators
• Prepare and present regular updates and reports to League Account Manager

Customer Retention & Relationship Building :

• Support customer retention through collaboration with league operators to understand their unique needs, implementing processes for continuous support, and proactively providing guidance to ensure their success
• Assist league operators effectively addressing league inquiries, concerns, and other requests for assistance with their league through timely correspondence and regular virtual meetings, phone calls, email, or in-person check-ins
• Regularly provide league operator feedback to League Account Manager and leadership to influence development of untapped resources for league operators

Compliance & Governance :

• Coordinate with League Account Managers to develop specific account strategies to encourage and confirm operators maintain compliance standards across all sports programs
• Assist League Account Managers with regular compliance audits of licensed youth sports leagues in order to determine compliance with the rules of each program and address any that are in violation
• Ensure league operators have a clear understanding of licensed league agreements including the rules and standards of each RCX Sports property

What you’ll bring :

• Bachelor’s degree from an accredited university
• At least 1 year of account management, business development, or customer service experience (sports industry experience preferred)
• Basic understanding of account management, business development, customer service, and league operations best practices
• A strong understanding of the youth sports landscape including, the youth sports landscape, youth leagues, their structure, and / or dynamics
• Flexibility to travel to in-person league and company meetings
• Demonstrated ability to develop and foster key relationships with current and prospective clients
• Excellent communication (written and verbal) skills and ability to build authentic, collaborative relationships with internal and external partners
• Initiative-taking and driven professional mindset with a passion for the enhancement of youth sports across the country

More about the role :

• Travel : Up to 10%
• Work Schedule : Full-Time 40 hours / week (Monday-Friday). Work schedule may vary based on regular business hours of your assigned region.
• Compensation Structure : Salaried, FLSA Non-Exempt (OT-Eligible), paid weekly. This position is eligible for an annual discretionary bonus based on employee and Company performance.
• Reports to : League Account Manager
• Supervisory Responsibilities : None

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Benefits & Perks :

• Stay Healthy : Enroll in comprehensive benefits & insurance plans with no waiting period
• Be Well : Expense up to $65 per month for health & wellness
• Maximize Savings : Contribute to your 401k retirement savings with company matching
• Be Comfortable : Enjoy a relaxed casual dress code
• Take Time : Enjoy a variety of time off benefits including Unlimited PTO and paid Parental Leave
• Stay Connected : Work equipment (laptop and monitor) provided by RCX Sports plus, expense up to $350 towards the purchase of a personal use laptop, tablet, or computer

Equal Employment Opportunity Statement :

RCX Sports is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and team members without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, citizenship, veteran status, genetic information or any other status protected by applicable federal, state or local law.

We will make reasonable accommodations when necessary for team members and applicants with disabilities or handicaps, provided the individual is otherwise qualified to perform the job's essential functions.

Likewise, RCX Sports will comply with all legal requirements relating to accommodating religious beliefs and practices. If you believe that you require an accommodation, please contact Human Resources.

Applicants must be currently authorized to work in the United States on a full-time basis.