As one of the leaders within the Office of Enrollment Management at the Division of Continuing Education (DCE), the Associate Director of Enrollment Services leads two teams of frontline staff in supporting our prospective and current students from across the globe.
By ensuring the teams offer a positive student experience, the Associate Director helps DCE create a welcoming environment for our students.
Duties and Responsibilities include :
Staff Management
- Supervises work and is responsible for evaluating performance and career development for two manager-level direct reports.
- Oversees the training strategy for all Enrollment Services staff.
Committee Work / Collaboration
- Serve on cross-departmental committees and taskforces to suggest policy (ie Frontline Managers, Key Communicators, Safety Taskforce)
- Communicates with other departments to handle complicated student and policy situations. Collaborates with other departments to ensure knowledge and feedback is shared to enhance student experience.
Application Management
- Manages two high school scholarship applications, for local students interested in Harvard Extension School (HES) courses
- Responsible for determining eligibility, reporting results for academic year, archiving applications, and implementing recommendations for future improvements.
- Coordinates with Student Financial Services to ensure that registration process runs smoothly.
Content Development
- Develops content for webinars and information sessions for newly identified / prospective students and oversees the execution of these programs.
- Develops, builds, and maintains content for the HES online orientation for new students.
Data Management
- Analyzes team and individual performance data; demonstrates strength in interpreting data from both standard and custom reporting.
- Uses data to create strategies to make the Enrollment Services team more efficient.
- Creates reports to share data with senior leaders.
Vendor Management
- Coordinates with third-party vendors.
- Responsible for communicating and conveying information to the vendor’s team and addressing concerns.
- Participates in educating DCE staff about thepartnership and facilitates the relationship between DCE and the vendor.
- Responsible for monitoring lead flow volume in comparison with budget and coordinating the flow of data between the vendor and IT.
Technology Development
Leads the development and implementation of new technology for the Enrollment Services team, collaborating with AIT, marketing, and other teams as required.
Strategic Planning
Collaborates with the Director of Enrollment and Retention in developing strategic plans for the department and makes recommendations to improve its operations.
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