Job Description :
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter.
Our work depends on Systems Administrator Advisor joining our team.
HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT :
- Windows Operating System : Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.
- Broad Technical and Analytical Competency : Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.
- Organizational Competency : Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.
REQUIRED SKILLS :
The Contractor shall possess and provide the following required skills and demonstrated experience :
- Demonstrated experience in customer service
- Demonstrated experience in technical support service
- Demonstrated experience in system administration for Windows and Linux systems
- Demonstrated experience trouble-shooting hardware, telephony, and video
- Demonstrated experience deploying and testing hardware and software
- Demonstrated experience using an enterprise ticketing system
- Demonstrated experience working with Windows Operating Systems
- Demonstrated experience working with Linux Operating Systems
- Demonstrated knowledge of LAN / WAN architectures and troubleshooting
- Demonstrated working knowledge with VPN clients such as Cisco VPN and others
DESIRED SKILLS :
Other skills and demonstrated knowledge that are highly desired but not required to perform the work, include :
- Demonstrated exceptional security practice in working with Restricted Handling (RH) data
- Experience working with special systems such as FSA3 and FiCE
- Trained and Certified as a Data Transfer Officer
- Trained and Certified as a Krypto handling technician
- Trained to support special Back Room requirements
- Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures
WHAT YOU’LL NEED TO SUCCEED :
- Education : BA / BS in Information Technology or related field
- Required Experience : 5+ years of related experience
- Security Clearance Level : TS / SCI with Polygraph
- Location : Dulles, VA (On Customer Site)
- US Citizenship Required
GDIT IS YOUR PLACE :
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
OpportunityOwned
GDITCareers
WeAreGDIT
ISP2024InnovativeTalent
The likely salary range for this position is $108,158 - $146,331. This is not, however, a guarantee of compensation or salary.
Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours :
Travel Required : Less than 10%
Less than 10%
T elecommuting Options :
Onsite
Work Location : USA VA Herndon
USA VA Herndon
Instructional Systems Designer - TS/SCI with Polygraph Required - Security Clearance Required
Our clients value our not-for-profit status and specialized services in logistics, intelligence, homeland security, health care, and energy and environment markets. Do you partner with clients to. We operate completely free of political and commercial bias, and we are entirely aligned with the goals...
Systems Engineer - TS/SCI with Polygraph Required
LMI is seeking a Systems Engineer with experience in model-based systems engineering (MBSE) in Chantilly, VA to join a dynamic team providing end-to-end Systems Engineering and Integration (SE&I) services support an Intelligence Community client. Our clients value our specialized services in log...
Senior Data Architect - TS/SCI with Polygraph Required
Senior Data Architect - TS/SCI with Polygraph Required. TS/SCI with polygraph is required. LMI currently has an opportunity for a Senior Data Architect to support an Intelligence Community customer in the McLean area. Effective communication skills, with the ability to explain complex technical conc...
Help Desk Support Service Specialist - Associate | IT Effectiveness - User Support Help Desk [NPS010
JOB OVERVIEW Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Associate) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS) | DOI National P...
Instructional Systems Designer - TS/SCI with Polygraph Required
Instructional Systems Designer - TS/SCI with Polygraph Required. Our clients value our not-for-profit status and specialized services in logistics, intelligence, homeland security, health care, and energy and environment markets. Do you partner with clients to. We operate completely free of politica...
Senior Software Engineer - TS/SCI with Polygraph
This position will work with a team of developers, architects, and data scientists to build new capabilities for our client, bringing innovative ideas to challenging and complex problems. Active TS/SCI with polygraph required. The Senior Software Engineer will have a strong background in technology,...
McAfee HBSS Engineering & Administration, TS/SCI with Polygraph
Project assignments will vary based on skill level, and may include engineering geographically dispersed services, integrating services into public, private and hybrid cloud environments, engineering solutions to be deployed via automated CM tools, and hardening the solutions to address security and...
Windows and Linux Systems Administrator (TS/SCI with Poly Required)
We strive to attract and retain the best employees by providing an inclusive work environment wherein employees are receptive to diverse ideas, perspectives, and talents to help solve our toughest customer challenges: to develop and maintain some of the most technically sophisticated products, progr...
Information Systems Security Management - TS/SCI w/ Polygraph
At GDIT, we deliver clarity with supporting the customer, you will be trusted to solve complex IT issues while delivering outstanding customer service. Security Clearance Level: Top Secret/SCI with Polygraph. Demonstrated experience with cyber risks, exploits, vulnerabilities, and associated mitigat...
Junior to Senior-level Financial Control Analyst - TS SCI with Poly
Junior to Senior-level Financial Control Analyst - TS SCI with PolyJob Category: Finance and AccountingTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *. CACI is looking for a range o...